WeGotSoccer.com is a soccer equipment and apparel retailer specializing in jerseys, gear, and related products. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the store, including feedback on product quality, shipping, and customer service.
WeGotSoccer.com Reviews
2.0
16 reviews
What Shoppers Say About WeGotSoccer.com
Created with AI, based on recent reviews
WeGotSoccer.com has a highly polarized customer base with sharply divided experiences. Shoppers who report positive experiences praise the company for accurate order fulfillment, fast shipping (orders arriving within a week), and product availability, particularly for specialty items like specific goalkeeper jerseys. However, the majority of reviewers report severe customer service failures that dominate their feedback. Common complaints include unresponsive communication channels (email and chat going unanswered for days or weeks), orders stuck in processing without status updates, charges applied without shipment, and difficulty obtaining refunds on returned items. Several customers report attempting to contact the company multiple times through various channels without receiving any response, even for time-sensitive issues like attempting to cancel or modify orders before shipment.
The disconnect between positive and negative reviews suggests inconsistent service quality or potentially significant operational issues with customer support infrastructure. Negative reviewers consistently mention the inability to reach the company as a primary frustration, with some noting they were unaware of restrictive return policies (such as no returns on customized items) until after purchase. The lack of responsiveness appears to be the core issue driving the low overall rating, overshadowing positive aspects like product selection and delivery speed.
Customer Reviews (16)
Sorted by: Most recentPatricia G.Dec 16, 2022
The phone number listed on their site is disconnected. That's already a bad sign. I managed to find another number in Massachusetts and called to confirm I could get something by Christmas before ordering. Waited on hold for 15 minutes and just gave up. Really glad I didn't buy anything from them.
Chris P.Nov 1, 2022
Unless you have a law degree and read every single detail before buying, stay away from this company's shoes. I ordered cleats for my son and they didn't fit. I removed the plastic tag that goes through the laces so he could try them on. Didn't think it was a big deal and tossed it. Two days later when I wanted to exchange them, they refused because the tag was gone. The shoes were barely worn indoors and never touched a field, and I still have the box. But apparently the tag matters more than anything. Nike lets you return shoes after two weeks of wearing them, but these guys won't budge without that little plastic tag. Honestly feels like a scam. Buy shoes elsewhere.
Jennifer L.Nov 5, 2021
I ordered uniforms in June and didn't receive them until September. Then I placed another order in August and I'm still waiting. They keep saying everything is processing and will ship in a couple weeks but nothing happens. The season ended and my kids never got to wear anything. I've given them over a thousand dollars and they don't seem to care at all. I've asked to speak with management multiple times and they keep saying no one's available. When I asked to cancel the second order, they said no because it's custom. This place is the absolute worst.
Casey W.Sep 29, 2021
Absolutely terrible. Ordered a soccer kit in early July and didn't get it until late September. That's months late. Every time I called customer service, I got a different story. My entire team got their stuff delivered but mine was still missing. When items finally arrived, they wanted shipping charges instead of covering the cost themselves given all the delays. This is the worst delivery experience I've ever had and I can't blame it on the pandemic. Do yourself a favor and go somewhere else.
Brandon F.Aug 10, 2021
Really sketchy business practices here. I chatted with someone online who told me they had three of the uniform tops I needed in stock and suggested I pay for expedited two day shipping. I placed the order right then and it showed processing. They said it would be processing for a couple days then ship out. After five days I called back and found out the item is actually on backorder. When I tried to cancel, they refused. Apparently I can return it once it arrives, but they won't cancel and won't refund or cover any shipping or return costs. So I'm paying for expedited shipping on something backordered and probably won't even see it. Find a different company.
Miguel T.Mar 9, 2019
Was hunting for soccer jerseys and found a Bayern Munich jersey from 2017-2018 on their site for only nine ninety-nine when other places had it for ninety dollars. Was pretty skeptical at that price and the reviews made me hesitant too. The fact they had physical stores helped me feel a bit safer about it though. Figured I'd give it a shot. Ended up getting the jersey within a week through the mail. Whether I just got lucky or what, I'm not sure, but the delivery was fast and the price was unbeatable, so I'm happy with my purchase.
WeGotSoccer.com Review FAQ
What is WeGotSoccer.com's average rating?
WeGotSoccer.com is rated 2.0 out of 5 based on 16 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 75 percent one-star reviews, 25 percent five-star reviews, and no middle-range ratings.
What do shoppers praise about WeGotSoccer.com?
Customers who report positive experiences highlight fast shipping (orders arriving within a week), accurate order fulfillment, and good product availability, particularly for specialty items that may be difficult to find elsewhere.
What are the most common complaints about WeGotSoccer.com?
The most frequently cited complaint is unresponsive customer service. Reviewers report that emails and chat messages go unanswered for extended periods (sometimes weeks), even for urgent issues like attempts to cancel or modify orders before shipment. Other issues include orders stuck in processing without updates, unauthorized charges, difficulty obtaining refunds, and restrictive return policies that prohibit returns on customized items.
Would shoppers recommend WeGotSoccer.com?
Recommendations are divided along the lines of customer experience. Five-star reviewers indicate they would shop with the company again. However, the majority of reviewers explicitly warn against using the company and suggest finding alternative retailers whenever possible.
How can I write a review of WeGotSoccer.com?
You can share your experience with other shoppers by submitting a review on RetailCoupons.com. Include details about your order experience, shipping timeframe, product quality, and customer service interactions to help others make informed decisions.