SoccerPro sells soccer jerseys, cleats, and apparel, including custom-lettered kits. This RetailCoupons.com review page aggregates shopper ratings and feedback to help you understand what customers actually experienced when ordering from the retailer.
SoccerPro Reviews
2.4
15 reviews
What Shoppers Say About SoccerPro
Created with AI, based on recent reviews
SoccerPro receives sharply divided reviews, with shoppers either deeply satisfied or significantly disappointed. The positive reviews praise the quality of custom jerseys with proper lettering and numbering, as well as responsive customer service that ships orders quickly. However, the majority of reviews cite serious problems: unresponsive customer service (unanswered phone calls and voicemails), unclear or unavailable return processes, shipping failures despite paid expedited options, products arriving damaged or not fitting properly, and extended operational shutdowns. Shoppers report waiting weeks for orders that were supposed to arrive within days, with little to no communication from the company.
The stark contrast in experiences suggests SoccerPro may be reliable for some orders but unreliable for others, with customer service representing the most consistent complaint. Several reviewers explicitly warn against ordering from the company due to the inability to reach support when issues arise. The lack of transparency around returns and shipping tracking has left customers frustrated and unlikely to return.
Customer Reviews (15)
Sorted by: Most recentMichael G.Mar 27, 2025
Don't order from this place. I made a mistake going with them just because the price was lower than Nike and other retailers. The cleats didn't fit my son right, and now I can't figure out how to return them. They never pick up the phone and the return instructions aren't clear or trustworthy at all.
Patricia K.Feb 19, 2025
I wish I could give negative stars. Placed an order for a shirt back in early January and they were shut down for almost a whole month. My grandson really wanted this specific top, otherwise I never would have ordered from them. I have a company email from mid-January with a link saying jerseys normally ship in 3 days. When I finally contacted them over a month later asking about delivery, they suddenly told me it could take anywhere from 5 to 21 days. This is completely ridiculous. The customer service is non-existent. Stay away from this place. You've been warned.
Jennifer L.Jan 1, 2025
I paid $30 for expedited shipping to get my order within a day or two. It's been over a week and my order still hasn't shown up with no tracking information. I've called multiple times leaving voicemails but nobody ever calls back.
Steven A.Aug 8, 2024
Placed two separate orders for authentic jerseys with custom names and numbers. Both arrived with the proper quality lettering and numbering on the kits, zero problems.
Marcus T.Jul 10, 2024
Got a couple jerseys from them and initially didn't receive a confirmation email, so I decided to reach out. A few minutes after emailing, I got the confirmation, and then the next morning I woke up to another message letting me know it was already being shipped out that same day. Their team was really responsive and helpful. Definitely coming back for future purchases.
Lisa C.Apr 8, 2024
The cleats fell apart. This was the worst shopping experience I've had with absolutely horrible customer service. They clearly don't care about keeping customers since they value making money over actually taking care of people who buy from them.
Robert M.Aug 20, 2023
This site honestly seems really solid. I didn't look at reviews before ordering, and when I did afterwards, I got pretty worried. My connection cut out while checking out, so I couldn't grab my confirmation number right away even though the payment went through. I emailed them and they got back to me quickly, gave me my confirmation number, and kept me updated throughout the whole shipping process. The two jerseys showed up brand new and in perfect condition. For anyone wondering if the merchandise is legitimate, it absolutely is. This was my first time ordering from them, and everything went smoothly. I'll definitely shop with them again.
Sandra R.Jul 16, 2023
Took a while for the item to show up. When my son finally got it, I washed it one time following the instructions and the number started peeling off the back. I'll update this if they send a replacement.
Kevin S.Dec 21, 2022
Got a defective item and customer support won't respond to fix it. Don't waste your money on this company.
SoccerPro Review FAQ
What is SoccerPro's average rating and how many reviews are shown here?
SoccerPro is rated 2.4 out of 5 based on 15 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 60 percent one-star reviews, 33 percent five-star reviews, and 7 percent two-star reviews.
What do customers praise about SoccerPro?
Shoppers who had positive experiences highlight the quality of custom jerseys with proper lettering and numbering, fast shipping (orders shipped same-day in some cases), and responsive customer service when they were able to reach the company via email.
What are the most common complaints about SoccerPro?
The primary complaints involve unresponsive customer service (phone calls and voicemails go unanswered), unclear or unavailable return instructions, shipping delays despite paid expedited options with no tracking information provided, and product quality issues including cleats falling apart and items not fitting properly. Several customers also reported extended operational shutdowns without clear communication.
Would shoppers recommend ordering from SoccerPro?
Recommendations are split. Shoppers with successful orders specifically recommend the company. However, the majority of reviews explicitly warn against ordering from SoccerPro, with several reviewers stating they would not order again and advising others to shop elsewhere due to customer service and fulfillment failures.
How can I write a review of SoccerPro on RetailCoupons.com?
If you have purchased from SoccerPro, you can share your experience by visiting the SoccerPro review page on RetailCoupons.com and submitting your own rating and feedback. Your honest review helps other shoppers make informed decisions and provides the retailer with honest customer feedback.