King Of Trainers, accessible through JD Sports, sells trainers and athletic apparel. This page aggregates verified shopper ratings and reviews to help you understand the retailer's typical customer experience, covering everything from order fulfillment to shipping and customer support.
King Of Trainers Reviews
2.0
17 reviews
What Shoppers Say About King Of Trainers
Created with AI, based on recent reviews
King Of Trainers has a deeply divided customer base, with 17 reviewers rating the store 2.0 out of 5. The minority of satisfied shoppers praise fast shipping and careful packaging, with some orders arriving even quicker than promised and items arriving in good condition. However, the majority of reviews describe serious operational problems: multiple order cancellations, wrong items being sent, shipping delays, high return costs that make refunds impractical, and unresponsive customer service. Several customers report repeated failures across multiple orders, suggesting systemic issues rather than isolated incidents.
Common complaints center on the company's inability to fulfill orders reliably and unhelpful responses when problems occur. Customers cite broken promised discount codes, staff who disconnect during support chats, refunds that don't match original payment amounts due to currency conversion, and blame-shifting to shipping carriers. While some shoppers have received orders without incident, the frequency of cancellations, wrong shipments, and poor customer service resolution appears to be a defining characteristic of the shopping experience at this retailer.
Customer Reviews (17)
Sorted by: Most recentSophie R.Mar 4, 2026
Signed up to buy shoes and they promised to send a 15% discount code. An hour passed with nothing arriving. Tried to get help and waited 20 minutes for someone to chat with me. The agent said her name but ignored my questions and logged off at 6pm. Got a message saying to try again tomorrow. No thanks.
Cameron H.Jan 19, 2022
Solid overall experience. My order took one extra day to arrive than they said it would but it still showed up quickly and everything was in good shape.
Rebecca G.Dec 7, 2021
Only ordered once and that's all I needed to know. Bought a gift for about $25 and paid $3.99 for shipping, which came super quickly so that part was fine. Problem is they sent me completely wrong item. I called and they said I could return it and reorder but I wouldn't get it in time. Return shipping at the Post Office would run me $1.50 to $2.50, plus another $3.99 for the new shipment. I'd be spending almost $10.50 to fix their mistake on a $25 purchase. Most normal companies give free return labels or refund the shipping when it's their error. The way they operate is honestly shocking and I won't be back.
Jessica M.Nov 29, 2021
Got my tracksuit super fast. They split it into two boxes when it shipped but everything was wrapped nicely and arrived in perfect condition.
Marcus S.Oct 8, 2021
Lately they've been cancelling my orders constantly. I've had 5 cancelled now. Plus 3 more got shipped and then came back, and when I asked why they weren't delivered they blamed DPD and paperwork issues. This company wasted so much of my time and I lost money on currency conversion since I didn't get refunded the same amount. Very upset about it.
Amir F.Aug 3, 2021
Hands down the worst retailer I've bought from and the worst customer support I've ever experienced. Oh and if you need to return something? You're paying through the nose for it. This is literally the first place I've seen that charges you to return items. Completely unacceptable.
Samir H.May 26, 2021
Absolutely terrible experience with this site and their shipping partner. I placed an order on April 3rd and it shipped on April 8th. It made it to my area by April 15th but the carrier kept refusing to deliver. On May 20th I got notified the package was missing, and Aramex confirmed it was lost on May 24th saying they told the sender. Here's the problem though - JD Sports refuses to do anything about it or reimburse me for what their carrier lost. Two months later and they're still dodging responsibility.
Vincent L.Apr 24, 2021
One star because zero isn't an option. Ordered two pairs of sneakers and only got one. I've tried emailing them, messaging on Instagram and Facebook, and I haven't heard back from anyone. This is unacceptable - they took my money and won't help. Don't waste your time ordering from this place.
Kevin W.Apr 20, 2021
Worst retailer I've dealt with. I placed 3 orders and had to wait longer than a month for each one. Sent 3 separate emails asking for help and got the exact same generic response every single time. Very disappointed. Just received my latest order today but I'm absolutely done shopping here.
King Of Trainers Review FAQ
How is the 2.0 rating calculated?
The rating is a weighted average of all verified customer reviews. Currently 17 shoppers have left ratings. The distribution shows 65 percent gave one star, 12 percent gave two stars, 6 percent gave four stars, and 18 percent gave five stars, with no three star ratings.
What do satisfied customers mention most often?
The small number of positive reviews highlight quick shipping times, sometimes faster than quoted delivery windows, and careful packaging that ensures items arrive in good condition. These customers received their orders without issue and appreciated the care taken during fulfillment.
What are the most common complaints?
The majority of negative reviews describe order cancellations (sometimes repeatedly for the same customer), receiving wrong items, unresponsive or unhelpful customer service staff, high return shipping costs that make returns impractical, and refund amounts that don't match original payment due to currency conversion issues. Multiple customers report being given incorrect reasons for order problems.
Do shoppers recommend King Of Trainers?
Based on review patterns, most shoppers do not recommend the retailer. Two-thirds of reviews are one-star ratings citing order failures and poor support. Only a small percentage of shoppers reported smooth transactions without complications.
How can I write a review for King Of Trainers?
You can share your experience at RetailCoupons.com by submitting a review with a star rating and description of your purchase, delivery, and customer service experience. Verified reviews help other shoppers make informed decisions about where to shop.
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