TundraFMP (etundra.com) is a commercial foodservice and restaurant equipment supplier offering products such as workbenches, prep tables, and kitchen fixtures. This page aggregates shopper ratings and reviews to help you understand customer experiences with their products, pricing, shipping, and return policies before making a purchase.
TundraFMP Reviews
4.2
15 reviews
What Shoppers Say About TundraFMP
Created with AI, based on recent reviews
TundraFMP shoppers are deeply divided in their experiences. The majority (80 percent) of reviewers praise the quality and construction of products, particularly John Boos workbenches, which arrive well-protected on pallets with precisely drilled assembly holes that make setup straightforward. These satisfied customers also highlight responsive and helpful customer service staff who go the extra mile to resolve issues and find alternatives. However, a significant minority (20 percent) report serious problems including pricing increases, extended delivery times (up to two months), billing errors with multiple charges, incorrect invoices, duplicate shipments, and high restocking fees (20 percent) that complicate returns. Some shoppers also note confusion about whether TundraFMP carries residential or commercial equipment only, leading to incompatible purchases.
The polarized ratings suggest that TundraFMP delivers consistent product quality and occasionally excellent customer service, but operational issues around order fulfillment, billing accuracy, and return policies create friction for a meaningful portion of customers. Those seeking commercial kitchen equipment appear more satisfied than those shopping for residential items or encountering problems with billing and shipping.
Customer Reviews (15)
Sorted by: Most recentMichael S.Jan 3, 2025
This time the price was way higher than what I paid previously. Plus it took about two months to receive my order, which was frustrating.
Lisa C.Jun 21, 2024
Had major issues with my order. My card was charged multiple times, the invoice doesn't match what I was actually charged, and somehow two of the same item arrived. This whole situation was a mess.
Patricia L.May 17, 2022
I found Tundra while searching for a replacement part for my home kitchen appliance. The website didn't clearly show that they only carry commercial equipment, not residential items. When it arrived, it wasn't compatible with my model. Returning it seemed simple enough until I saw their restocking fee of 20% plus return shipping costs. Really disappointed by how they handled this. Felt like they didn't care about keeping a customer happy.
Robert H.Dec 6, 2021
This John Boos workbench is well constructed and sturdy. The entire unit arrived on a pallet with good protective wrapping to keep all parts safe, especially the wooden top. The screw holes are accurately drilled for easy assembly. Putting it together was pretty simple, and I opted to use wax on the screws instead of soap. The design looks nice and the shelf spacing works perfectly for our storage needs like water bottles and small kitchen appliances.
Marcus B.Dec 6, 2021
The John Boos workbench is a solid piece of equipment. Everything came packaged really carefully on a pallet with protective wrapping so nothing got damaged during shipping, especially the wood surface on top. The screw holes for attaching the shelves and top to the frame are drilled with precision. Assembly was straightforward, and I used wax instead of soap on the screws which worked great. The look is clean and functional, and the shelf heights are perfect for storing our bottled water and kitchen appliances.
Susan W.Jul 13, 2021
I made a mistake reading the product details and ended up with something that wasn't right for me. The item itself looked great quality wise, but that's not the point. The customer service rep I spoke with was super helpful and nice. She went out of her way to find an alternative and made the return process smooth. Definitely planning to shop with them again next time I need their products.
Angela R.Jun 16, 2021
Got my replacement wheels within a week and they fit perfectly. Very happy with the service. Thanks.
Nicole P.May 29, 2021
Needed the spring urgently and they had it in stock. It shipped out super fast, so our juicer was ready to go for our event. We really appreciated the quick turnaround. Thanks so much!
David K.Mar 30, 2021
The replacement glides are perfect. Really satisfied with this purchase. Thanks!
TundraFMP Review FAQ
What is TundraFMP's overall rating on RetailCoupons.com?
TundraFMP is rated 4.2 out of 5 based on 15 customer reviews. The rating reflects a polarized customer base, with 80 percent giving five stars and 20 percent giving one star, indicating widely different experiences depending on order circumstances.
What do shoppers praise most about TundraFMP?
Reviewers consistently praise the quality and durability of products, especially commercial workbenches, which arrive securely packaged on pallets with protective wrapping. Customers also highlight precise manufacturing details such as accurately drilled screw holes that simplify assembly. Additionally, shoppers report that customer service representatives are helpful, responsive, and willing to resolve issues or find alternative products.
What are the main complaints from TundraFMP customers?
Common complaints include unexpected price increases on repeat purchases, slow shipping (up to two months), billing errors such as multiple charges and mismatched invoices, duplicate items arriving in orders, and high restocking fees (20 percent) combined with return shipping costs. Some customers also report difficulty determining whether products are for commercial or residential use before purchase.
Does TundraFMP work with residential customers or only commercial?
TundraFMP appears to primarily serve commercial customers. Several reviewers have noted confusion about this, with at least one shopper purchasing what they thought was a residential home kitchen appliance part only to discover incompatibility issues. The website should be reviewed carefully to confirm product compatibility with your specific needs before ordering.
How does TundraFMP's return policy work?
Based on customer reviews, TundraFMP applies a 20 percent restocking fee on returns plus charges for return shipping. These costs can be substantial and may outweigh the refund on smaller or lower-value items, so it is important to verify product details carefully before purchasing to avoid returns.