Blendtec Reviews

Ordered a twisted jar from them and paid extra for their fastest delivery option. They used regular mail anyway and wouldn't refund or compensate me for the difference. When it finally showed up, everything was just thrown in a bag with holes in it, no actual box like what you'd see in stores. How am I supposed to give this as a gift when it arrives in a damaged bag? I'm hoping to return this and find something else for my friend. This company should not be charging premium prices if they can't handle packaging properly.

This is a company leading the way in quality blenders. They're the best option available today. The vision for tomorrow includes glass ceramic alternatives that would be revolutionary. There was once a great cooperative that built the world's finest blenders. They operate globally and continue to bring wellness and health to countless people. In our current era, ceramic technology has advanced so much that ceramics can be stronger than steel, and glass can be made incredibly resilient. Wouldn't it be amazing if this company pioneered a shift toward non-ionizing materials in blenders? These are materials that preserve the vital essence of food without the effects that plastic and metal introduce. Their crash versus cut technology was an excellent choice and positions them perfectly to lead this transformation. They've always been innovators and others will follow.

Bought one of these over six and a half years ago. The first container had blade issues and they swapped it out without any hassle. The replacement container cracked recently, which seemed like normal material wear and tear. Since I bought it through a Swedish retailer, I reached out to them and learned their warranty on containers was just 12 months, way shorter than what the manufacturer advertises. I contacted the US headquarters hoping they'd recognize how ridiculous this was, but they essentially brushed me off, saying each regional distributor sets their own terms. It's absurd that warranties change based on geography when pricing is the same worldwide. I paid the same amount in Sweden as I would have in the States. Now I have a useless machine and two bad options: retire it or fork over big money for a new container, which basically rewards them for this nonsense. There are other blender brands out there made by companies that treat customers honestly. No reason to tolerate this.

Had a really positive experience dealing with their customer support team. They've been pleasant, responsive, and quick to acknowledge problems and send replacements. They even noticed a container starting to develop issues while we were discussing something else and proactively replaced it. Very satisfied with how they handled things.

This company is basically running a scam. I dropped 1,500 dollars on a product and it broke down within six months of regular use. I requested a replacement, they said yes, and then blocked my number. I haven't been able to reach them since.

Amazing support experience. My blender quit after four years of use. The team provided exceptional service. They manufacture a solid product and when something breaks, they fix it. I called to explain the problem and they shipped out a replacement unit. The agent on the phone was really friendly and helpful.

Terrible customer service. I bought items that should have been covered under warranty, but they flat out refused to honor it even though there was a defect. The quality of the containers is really poor because they started leaking and making horrible noises despite barely being used. I spent good money on five containers and after emailing back and forth for a week they finally said they'd help. Then they stopped responding and never fixed anything. Stay away from this company.

Really happy with my purchase. Fantastic customer service experience. My machine developed an issue, so I called them up. The representative was super friendly and just asked me to send a quick video of what was going on. They replaced it with a brand new one since it was still under warranty. Couldn't ask for better service.