Boathouse sells casual apparel and other merchandise online. This page aggregates shopper ratings and reviews to help you understand what customers report about their experience ordering from boathousestores.com, including delivery reliability, customer service quality, and product satisfaction.
Boathouse Reviews
1.5
15 reviews
What Shoppers Say About Boathouse
Created with AI, based on recent reviews
Boathouse is rated 1.5 out of 5 by 15 shoppers, with the vast majority of reviews citing serious operational failures. Customers report consistent problems with order fulfillment, including packages stuck in shipping limbo for weeks without movement, unresponsive customer service that fails to acknowledge or address delays, and difficulties processing returns even after items are received back by the company. Several reviewers mention that communication is minimal or nonexistent, with the company taking payments but failing to ship orders for extended periods and ignoring customer inquiries.
A small number of shoppers have rated Boathouse positively, though their feedback is not detailed in available reviews. The overwhelming pattern across negative reviews suggests systemic issues with logistics, customer support responsiveness, and order management rather than isolated incidents. Shoppers considering Boathouse should be aware of the risk of significant shipping delays and the difficulty of obtaining assistance if problems arise.
Customer Reviews (15)
Sorted by: Most recentMarcus H.Apr 13, 2024
It's a really great store with tons of awesome stuff to pick from. I'm super happy with what I ordered.
Christopher N.Feb 20, 2024
They cancelled my order out of nowhere. I used their app to buy some socks and they shut it down saying it was fraudulent activity. The only thing I can think of is that I used the discount code they sent me in an email and they probably didn't want to honor it for Nike socks. I've made over 1000 purchases through their app for all kinds of clothing and shoes but they decided to drop me as a customer because of $300 worth of orders. They gave zero explanation. This is the worst store around.
Jessica W.Feb 5, 2024
Returning stuff here is way too complicated and customer service is poor. I bought boots back in November and somehow a shacket also got added to my order, probably my mistake but still weird I didn't catch it in my cart. Didn't realize I was charged for it until 3 weeks later when they emailed saying it was shipping. That took forever. It was a clearance item costing over $100. I emailed asking them to cancel it but got back only automated responses. Went to a physical location but they said they couldn't help because it was clearance. Tried calling customer service and someone started helping me through email but then stopped responding completely. Called again after waiting a week and got a different person who picked it back up where the other left off. She said she'd refund me. Then 2 weeks after that I get an email saying they refunded $45. I'm done shopping here. Super disappointed.
Derek T.Dec 4, 2023
Zero stars. Don't buy anything from this place. The customer service is awful. I ordered 4 items and only got 1. Sent 2 emails over a 2 week span and got nothing back from support. Finally tried the live chat option and was told they were processing orders from 2 weeks prior to mine. Then they just ended the chat conversation without any solution. This is my first and last time ordering.
Rachel M.May 11, 2020
Had a really frustrating time ordering from them online. Got a sweater delivered still wearing the security tag that needs special equipment to remove. I called customer service and they told me to either visit a local store or mail it back. Problem was I didn't have printer access at the moment and the post office wouldn't help me print a label. So I packaged up the sweater with my email and order details and sent it to a nearby location, asking them to take the tag off and ship it back to me. That was 2 months ago. I've called repeatedly but can never get through because they say they're too busy. Tried emailing through their website contact form too but never hear back. Called another location multiple times only to spend 45 minutes on hold before giving up. At this point I've basically written off the money I spent.
Boathouse Review FAQ
What is Boathouse's average rating on RetailCoupons.com?
Boathouse is rated 1.5 out of 5 based on 15 customer reviews. The rating reflects a significant concentration of one-star reviews, with 87 percent of shoppers giving the lowest rating.
What do customers complain about most?
The most common complaint is shipping delays, with multiple customers reporting orders stuck without movement for weeks or months despite payment being processed. Customers also frequently report unresponsive customer service, difficulty reaching support staff, and problems with return processing even after items are received by the company.
Are there any positive aspects mentioned in reviews?
A small percentage of reviews (approximately 14 percent combined) are positive, though detailed feedback from these shoppers is limited. Some customers note that return labels are easy to print, and at least one long-time customer mentioned being willing to tolerate longer delivery times if they plan ahead, suggesting selective aspects work for some buyers.
Should I shop at Boathouse?
Based on the review data, shopping at Boathouse carries significant risk. The overwhelming majority of recent reviews report serious fulfillment and customer service issues. If you choose to order, do so only if you have no time constraints and can tolerate the possibility of unresponsive support if problems occur.
How can I leave a review for Boathouse on RetailCoupons.com?
You can share your own experience with Boathouse by submitting a review on this page. Authentic customer feedback helps other shoppers make informed decisions and provides valuable insight into store performance. All reviews should be based on your direct experience with the company.