CCS sells skateboard and action sports gear, apparel, and accessories. This page features customer ratings and reviews from shoppers who have purchased from ccs.com. Use the ratings and reviews below to learn what customers think about their shopping experience, product quality, and service.
CCS Reviews
2.3
16 reviews
What Shoppers Say About CCS
Created with AI, based on recent reviews
CCS is rated 2.3 out of 5 by 16 shoppers, with reviews heavily skewed toward one-star ratings. Shoppers report serious issues with customer service accessibility, order fulfillment, and return policies. Common complaints include damaged items arriving with no reasonable exchange process, orders going missing without resolution, difficulty contacting support (especially without a reference number), and shipping delays that contradict advertised timelines. Some reviewers also express concern that negative reviews may be filtered from the site. A small segment of reviewers give five-star ratings, though specific positive feedback is limited in available excerpts.
The store's customer service infrastructure appears to be a major pain point, with multiple reviewers noting that the site is fully automated with no way to reach a human representative. Return shipping costs are reportedly charged to customers even for store-caused damage, and disputes between the store and shipping carriers (particularly UPS) often leave customers without resolution or refunds. The CCS+ membership program is mentioned as potentially valuable but reportedly fails to deliver on promised shipping speeds.
Customer Reviews (16)
Sorted by: Most recentAaron G.Dec 29, 2025
My spouse got me grip tape for Christmas but it arrived damaged. When I tried to get an exchange, the site was fully automated with zero way to reach an actual person. They wouldn't allow exchanges and wanted me to pay for return shipping even though the damage wasn't my fault. They damaged the product and still expect you to cover the shipping costs to send it back.
Derek M.Mar 26, 2025
Ordered something for about $600 and never got it. Customer service kept passing the buck back and forth between UPS and themselves, so basically I'm out the money with no resolution. Won't be shopping there again, that's for sure!!!!
Marcus T.Feb 18, 2025
Left a product review weeks ago and it never showed up on the site. After checking around, I noticed that CCS seems to filter out all their negative reviews, especially the ones with 1 or 2 stars. Pretty sketchy if you ask me.
Robert S.Dec 30, 2024
Tried to make a payment but lost my ref number. To find it I need to contact them, but apparently I need the ref number just to get in touch. Can't call, can't email without it. The whole situation is ridiculous, so I'm not paying anything.
Gregory N.Dec 1, 2024
Prices are pretty high and they use UPS for shipping which means packages sometimes just disappear.
Adrian F.Apr 6, 2024
The CCS+ membership might be worth it for frequent buyers, but honestly it's all hype and zero delivery. They claim 2-day shipping on soft items and 3-day on hard items but everything ships ground anyway, so you're not getting it in that window. Plus they game the system by only doing weekday delivery, so even if Saturday was possible, they'll make you wait until Monday. They also bump up prices by 5 to 15 percent across the board - shoes that are $90 elsewhere are $94.99 here. Remember, they already get wholesale pricing, so that markup is pure squeezing. Customer support is basically non-existent for such a big retailer. Seems like everything gets handled by whoever happens to be around the shop. I got one email response ever, and that was after I hunted down a contact that's not even listed on the website. Took five days to hear back. They do stock a lot of their own brand products which are priced reasonably, and they usually have good selection.
Nicole W.Mar 1, 2024
No one responds to emails and the item showed up all wrong. Definitely not what I paid for.
James P.Jan 12, 2022
Received my order after about three weeks and I'm really pleased. The cushion came with a great looking print and the service was dependable. There's definitely worse out there in terms of taking your money and giving you nothing in return.
Brian H.Jan 12, 2022
Got my order in after a few weeks and the quality and print were exactly what I wanted. Can't complain about how they handled it. Compared to some other retailers out there who take your cash and disappear, this experience was solid.
CCS Review FAQ
How is CCS's overall rating calculated?
CCS is rated 2.3 out of 5 based on 16 customer reviews submitted to RetailCoupons.com. The rating reflects all submitted reviews, including both positive and negative feedback from actual shoppers.
What do customers like about CCS?
A minority of reviews (approximately 31 percent) give CCS five-star ratings, though specific details about what these shoppers appreciate are limited in the review excerpts available. Some mention potential interest in the CCS+ membership program for frequent buyers.
What are the main complaints about CCS?
The most common complaints involve poor customer service accessibility (fully automated with no option to reach a person), unresolved order fulfillment issues (missing or lost packages), damaged items arriving with restrictive exchange policies, unreasonable return shipping charges, shipping delays that contradict advertised timelines, and difficulty contacting the store without a reference number. Some reviewers also question whether negative reviews are being filtered from the site.
Do customers recommend shopping at CCS?
Based on the review distribution, most shoppers who left feedback (approximately 69 percent) gave one or two stars and expressed they would not shop at CCS again. However, about 31 percent of reviewers gave five-star ratings, indicating some customers are satisfied with their experience.
How can I submit a review for CCS?
You can write a review on this page by clicking the review submission form. Share your honest experience with CCS, including details about product quality, shipping, customer service, and your overall satisfaction. Your review helps other shoppers make informed decisions.