CCS sells skateboard and action sports gear, apparel, and accessories. This page features customer ratings and reviews from shoppers who have purchased from ccs.com. Use the ratings and reviews below to learn what customers think about their shopping experience, product quality, and service.
CCS Reviews
2.3
16 reviews
What Shoppers Say About CCS
Created with AI, based on recent reviews
CCS is rated 2.3 out of 5 by 16 shoppers, with reviews heavily skewed toward one-star ratings. Shoppers report serious issues with customer service accessibility, order fulfillment, and return policies. Common complaints include damaged items arriving with no reasonable exchange process, orders going missing without resolution, difficulty contacting support (especially without a reference number), and shipping delays that contradict advertised timelines. Some reviewers also express concern that negative reviews may be filtered from the site. A small segment of reviewers give five-star ratings, though specific positive feedback is limited in available excerpts.
The store's customer service infrastructure appears to be a major pain point, with multiple reviewers noting that the site is fully automated with no way to reach a human representative. Return shipping costs are reportedly charged to customers even for store-caused damage, and disputes between the store and shipping carriers (particularly UPS) often leave customers without resolution or refunds. The CCS+ membership program is mentioned as potentially valuable but reportedly fails to deliver on promised shipping speeds.
Customer Reviews (16)
Sorted by: Most recentLucas M.May 22, 2020
Dropped $125 on gear two months back and it never arrived. I'm pretty sure I got scammed at this point. I know other people who had the exact same thing happen, and we're all outside the US with no recourse. Looks like they just take your money and never send anything out. Buy at your own risk.
Brandon K.Sep 23, 2018
I spent close to $300 on clothes and decks but FedEx never delivered it and sent it back to the warehouse. CCS said they'd refund me since I never got the items. When the refund came through, it was only $12.99 for a $296 purchase. I emailed asking for a receipt and explanation but got no reply. Now I'm disputing it with my bank and telling everyone to avoid this place!
Victor C.Jun 28, 2018
This is a great option for buying skate clothing and boards with worldwide delivery available. Their shipping rates are among the lowest I've seen and orders come with tracking. I've made three purchases now and each one went smoothly. The USPS option keeps costs down and delivery is a bit slower, but it's worth the savings.
Sophie R.Jun 28, 2018
Great place to buy skate gear and apparel online. Pricing is solid and they ship to lots of countries. The shipping is budget-friendly and you get tracking on everything. This is my third purchase and no issues. Delivery takes a little longer since they use basic USPS, but honestly that's fine for the cost.
CCS Review FAQ
How is CCS's overall rating calculated?
CCS is rated 2.3 out of 5 based on 16 customer reviews submitted to RetailCoupons.com. The rating reflects all submitted reviews, including both positive and negative feedback from actual shoppers.
What do customers like about CCS?
A minority of reviews (approximately 31 percent) give CCS five-star ratings, though specific details about what these shoppers appreciate are limited in the review excerpts available. Some mention potential interest in the CCS+ membership program for frequent buyers.
What are the main complaints about CCS?
The most common complaints involve poor customer service accessibility (fully automated with no option to reach a person), unresolved order fulfillment issues (missing or lost packages), damaged items arriving with restrictive exchange policies, unreasonable return shipping charges, shipping delays that contradict advertised timelines, and difficulty contacting the store without a reference number. Some reviewers also question whether negative reviews are being filtered from the site.
Do customers recommend shopping at CCS?
Based on the review distribution, most shoppers who left feedback (approximately 69 percent) gave one or two stars and expressed they would not shop at CCS again. However, about 31 percent of reviewers gave five-star ratings, indicating some customers are satisfied with their experience.
How can I submit a review for CCS?
You can write a review on this page by clicking the review submission form. Share your honest experience with CCS, including details about product quality, shipping, customer service, and your overall satisfaction. Your review helps other shoppers make informed decisions.