Tapestry, Inc Reviews

This was a nightmare from beginning to end. I went on their website, placed an order, and my card got charged immediately. Their site said to expect three to five days for processing and shipment. I got a confirmation that everything went through. Then I waited more than a week and the order was still showing as pending. The item was still available for purchase the whole time. After more than a week with zero update, I used their chat feature. They told me the item was actually sold out and they don't have plans to restock it. They offered to refund my card and threw in a twenty-five dollar gift card. It was incompetent. Why wasn't I notified when it sold out? Why did they let me order something they didn't have? I told them to keep the gift card and went somewhere else. I won't be going back to their website or stores.

I've never experienced such poor management! My purchase still hasn't arrived and it's been over three weeks. The support people have been unhelpful and seem clueless about their own systems. After six days of silence I got refunded without asking for it. No heads up in an email or anything. Then a week later they charged my card again without warning. Eventually I called them to get an actual refund sorted out, which took half an hour. I got an email saying it was processed, but five minutes later another email saying my package is on the way. Called back and the representative actually acted like it wasn't their job to inform me about what was happening. This is just ridiculous. Stay away from this place.

I bought something for a Christmas present at the end of November. When I checked on the status in mid-December, they told me it was no longer in stock. That meant I couldn't get another nice gift in time for the holiday. All they offered was ten percent off my next purchase, but there was nothing else I wanted before Christmas. I spent the last ten days calling and chatting with different agents who all promised it would come from a store location and arrive before the 25th. It wasn't until I pushed for a manager that they admitted the truth. This was really disappointing service.

STAY AWAY from Coach Outlet's online store. It's a terrible experience. Their payment system malfunctioned and I called right away to cancel. The person I spoke with said it was canceled and couldn't send a cancellation confirmation. I placed a new order with the correct payment info. Two days later I get shipping notifications for both orders. I called back and got someone who clearly had no clue what he was doing. The call lasted two hours while he canceled the wrong order and rerouted the wrong package. He said he fixed the payment situation but when I checked, he'd done absolutely nothing except move the package around. That order has been sitting there for over a week with no word on when they'll process the refund. I called on a Friday and waited over an hour for a supervisor with no one picking up. Called again and the supervisors kept passing it to another representative but wouldn't take the call themselves. She was basically helpless. They said a supervisor would call me back but it's now Sunday and I haven't heard anything. Do not shop there.

The briefcase I ordered has awful quality compared to what they're asking for it. Honestly feels like fifteen dollar merchandise from overseas. The faux leather tab on the divider began peeling right away even though I'd never actually used the bag. Fresh out of the box with tags still on. The whole thing is poorly made. If I put a laptop in it, both side compartments just pop open. I'm finished with Coach as a brand because this is junk for the price.

Got a briefcase from them and it's terrible quality for what they're charging. It feels like something you'd find for fifteen bucks from an overseas supplier. The leather-like material on the divider started peeling immediately, and I hadn't even used it yet. The design is flawed too. When I try to fit my laptop inside, both side pockets bulge open. I'm done with Coach products after this. Total waste of money.

This company shows zero respect for people who actually spend money with them. The staff can be incredibly rude and dismissive, and when you try to escalate a complaint to management, they act like they'll help but never follow through. On top of that, they partner with UPS for returns but use random locations like restaurants instead of proper drop-off centers. It's unprofessional and frustrating.

This is a huge corporation that acts with real dishonesty. I bought a bag during their Black Friday sale and paid immediately. After three weeks they suddenly said oops, it's sold out. But wait, they're still selling that exact same bag at a higher price right now! And I keep getting five promotional emails every single day. They never bothered responding to me about any of this. The whole thing ruined my holiday shopping.

What a fantastic experience! The selection is gorgeous and the prices make it really worthwhile. I actually preferred the online selection to what I saw in the physical outlet location. Their website is really easy to navigate. I got my order in under a week, traveling from across the country. Customer service was really responsive! There was a mix-up with their payment processor and the representative stepped up, made a three-way call happen, and stayed with me the whole time until it was fixed. This was my first online purchase from them and definitely not my last.

This has been an amazing experience from start to finish! The products look even better in person than on the website and the prices are fantastic. Navigating their site was smooth and easy. My stuff got to me in less than a week from across the country. The support team went above and beyond too. I had an issue with their payment processor and the representative didn't just apologize, they actually fixed it by bridging a three-way call and staying with me until it was resolved. First time ordering online from them and I'll absolutely be back.