Cosori Reviews

I requested a price match on my air fryer and got a refund for the price difference within just one business day. The online form was simple and straightforward to complete. Their speed in handling this request was impressive.

After 2 weeks with our new Cosori 5L Rice cooker, we're absolutely in love with it. The build quality is excellent, it has a modern design, and it fits perfectly in our small kitchen space while still feeding up to 7 people. The inner pot is dishwasher safe which is super convenient. We've used it for way more than just rice, making stew, scrambled eggs, roasted vegetables, and other meals too. HIGHLY RECOMMENDED. We'd love to see Cosori offer additional pots separately for their cookers since we'd definitely buy them.

I've been using my Cosori air fryer twice daily for over 2 years and it remains the best cooking appliance I've ever owned. When I ran into an issue after all this time, their customer care team was fantastic. I would absolutely recommend Cosori to anyone looking for a quality air fryer.

We got a Cosori air fryer toaster oven that wasn't performing well and had an unreliable power switch. After contacting the company, they asked us to send a photo showing the back of the unit. Within 5 days we received a brand new replacement delivered to our door. It works flawlessly and we're extremely satisfied. Shayla from their support team was wonderful to work with, and we truly appreciate both the quick resolution and excellent product quality.

My drawer has broken twice over the course of a year, but the customer service response both times has been excellent with replacements sent without any hassle. While it's concerning that this happened twice, their willingness to support me without question gives me confidence in the brand. Anita was especially helpful on the most recent replacement. Otherwise the product performs great.

Was frustrated when the plastic handle on my 5.5L air fryer broke right after my warranty ended, even with minimal use over just 3 months. However, this is otherwise an excellent air fryer with an efficient fan motor and intuitive controls that we've grown to love. The Cosori team stepped up and is replacing the basket, which was very nice of them. Their customer service response was genuinely helpful.

I've seen plenty of negative reviews about their recall situation, which is unfortunate, but recalls happen with lots of companies and dealing with them is always confusing. That single issue shouldn't define the whole company. My experience with Cosori has been phenomenal over the years. I started with one of their air fryer models years back and eventually upgraded to their turbo model which I use now. The fan is incredibly quiet, nothing like the noisy ones from before. Cosori really excels at making beautifully designed products that are special and stand out in your kitchen. My air fryer, 2 electric kettles (one glass, one orange), and glass coffee carafe with a wooden collar get compliments from guests all the time. The designs are simple yet sophisticated. To be clear, I haven't had a perfect experience with zero issues, but whenever problems have come up, the company has handled them well.

I ordered 2 Cosori air fryers, one for myself and another as a gift for my granddaughter. The handle on my basket became very loose and the screw holes had melted. I reached out about purchasing a replacement basket, but even though my warranty had expired, the representative Anita went above and beyond to find me a new white basket at no charge. I'm thrilled with how they handled this situation and their customer service is outstanding.

I ordered 3 mosquito zappers from Cosari but received completely wrong items instead. I immediately notified their customer service and was told to return everything at my own cost. That was 2 months ago. After waiting 4 weeks, the items came back marked as undeliverable. When I contacted support again, they promised a refund but sent me back to the same return address and policy that hadn't worked before. The company clearly wants to avoid responsibility for their shipping error. This is hands down the worst customer service experience I've had. I strongly warn others to stay away from Cosari.

Purchased a new toaster oven model with multiple features including air fry and rotisserie capabilities. Used it regularly, about every other day, for approximately 3 months without any problems. During preheating one day, the glass door suddenly shattered, scattering pieces across my counter and floor. I followed all instructions and never placed anything on top of the door. Attempted to reach customer service multiple times but the recall specialist said my model wasn't covered. All other support inquiries must go through email only, with no phone support available. I've sent several emails over the last 2 months with zero responses. This is an unsafe product with no real customer service accountability or support. Cosori deserves nothing but disappointment.