Fox Head (foxracing.com) sells helmets, jerseys, bikes, and other motorsports and action sports gear and apparel. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from this retailer.
Fox Head Reviews
1.4
17 reviews
What Shoppers Say About Fox Head
Created with AI, based on recent reviews
Fox Head has received overwhelmingly negative feedback from shoppers, with 17 reviews averaging 1.4 out of 5. The most consistent complaints center on severely deficient customer service, including unresponsive support staff, delayed responses to inquiries that require multiple follow-ups, and difficulty obtaining return labels or authorization. Shoppers report significant operational issues such as non-updating shipping status, incorrect return labels with other customers' information, and refusal to process returns. Product quality concerns also appear frequently, with reviewers noting sizing inconsistencies (items running either too loose or too tight), color mismatches between product images and what arrives, durability issues, and poor fit on body contours.
A small number of shoppers report positive experiences, specifically praising individual team members like Alexis for quick and helpful customer service responses. However, these rare five-star reviews stand in stark contrast to the preponderance of one-star ratings. The review distribution reveals that 88 percent of shoppers gave Fox Head a single star, suggesting systemic problems rather than isolated incidents. Shoppers across multiple reviews describe the experience as fraudulent or among the worst they have encountered online, with several indicating they would not recommend the retailer unless customers are willing to accept the risk of non-returnable purchases that may not fit or meet expectations.
Customer Reviews (17)
Sorted by: Most recentKevin T.Jun 7, 2021
They should get an award for having the absolute worst customer service out there. Seriously, stay far away from this company.
Paul G.Apr 13, 2021
What a mess. Ordered stuff on March 13th and got some excuse about COVID and supply chain issues. Could get through at first but now it's impossible - called recently and waited over 45 minutes before hanging up. Nobody responds to support tickets or emails either. Seems like they're just buried under orders. Won't be using their website again.
Jonathan W.Apr 10, 2021
Put in an order 6 weeks ago for 2 items and only got charged - no order confirmation or anything else. Emails go unanswered, phone calls have you on hold for over 30 minutes just to be told to leave a voicemail that never gets picked up. Had to report it as fraud to my credit card company. An established brand like this should know better than to treat customers this way. Stay away from their European site.
Victor L.Apr 7, 2021
Three weeks ago I ordered items and the UPS tracking just says the package status isn't available. Nothing from the company, no updates at all. Really hope Fox management knows how badly their reputation is getting damaged by this. Totally unacceptable.
Patricia H.Mar 30, 2021
Terrible, terrible customer service. When you call, nobody seems to know anything. Back in November 2020 I ordered a replacement buckle piece for my motorcycle boots and I've called 8 times. Every single time it's a different person who answers and still nothing. It's crazy that this hasn't been resolved.
Michelle C.Mar 26, 2021
Don't shop here. A supposedly well-known company that ignores emails and messages on social media asking about your order status is ridiculous. Wanted to get a helmet for my husband's birthday and the site said it ships in 3 to 5 working days. I got a tracking number but just found out today, two weeks after his birthday, that they're sending it back. No explanation, no money back yet. Now I have to deal with my credit card company to try to recover my payment. Pretty disappointed that such a big brand can just take your cash and not actually deliver.
Fox Head Review FAQ
What is Fox Head's average rating on RetailCoupons.com?
Fox Head is rated 1.4 out of 5 based on 17 customer reviews. The rating distribution shows that 88 percent of reviews are one-star ratings, 6 percent are three-star, and 6 percent are five-star. No two-star or four-star ratings have been submitted.
What do shoppers praise about Fox Head?
Positive reviews are limited, but shoppers have highlighted responsive individual customer service representatives who resolve issues quickly. One reviewer praised a team member named Alexis for processing a replacement within one day.
What are the main complaints about Fox Head?
The most common complaints involve poor customer service, including unresponsive support staff, long delays in responding to emails, difficulty reaching the company by phone, and refusal to process returns or provide return labels. Shoppers also report sizing inconsistencies, product color mismatches with product images, durability concerns, poor fit, and shipping status issues that go unresolved.
Do customers recommend Fox Head?
Based on the review data, Fox Head does not appear to be widely recommended. The overwhelming majority of reviews are one-star ratings expressing dissatisfaction. Multiple reviewers explicitly state they would not recommend the retailer and describe the experience as the worst they have encountered online or mention losing money due to non-returnable purchases.
How can I write a review of Fox Head on RetailCoupons.com?
RetailCoupons.com collects verified customer reviews to help shoppers make informed decisions. If you have purchased from Fox Head, you can share your experience by submitting a rating and review on this page. Your feedback helps other consumers understand what to expect when shopping with this retailer.