Glue Store Australia is an online retailer selling apparel, footwear, and related merchandise to Australian customers. This page aggregates verified customer reviews and ratings for Glue Store Australia to help shoppers understand the experiences of recent buyers. Read authentic feedback about shipping, product quality, customer service, and refund policies before you shop.
Glue Store Australia Reviews
1.4
22 reviews
What Shoppers Say About Glue Store Australia
Created with AI, based on recent reviews
Glue Store Australia receives overwhelmingly negative feedback from shoppers, with 22 reviews averaging 1.4 out of 5. The dominant complaint across reviews centers on customer service failures: unresponsive chat support that disconnects without resolution, ignored emails, and lack of phone support. Shoppers report serious fulfillment and refund issues, including orders that were never fulfilled, incomplete shipments with no refunds processed, refunds that were claimed to be processed but never arrived (confirmed by banks), and refusals to refund damaged items. Additional complaints include items arriving with security tags still attached, website errors preventing reorders, and confusion over product descriptions (such as shoe sizing listed incorrectly). A small minority of shoppers (9 percent) gave five-star ratings, but no positive recurring themes emerge from the recent review excerpts provided.
The pattern of complaints suggests systemic problems with order fulfillment, refund processing, and customer support infrastructure. Shoppers express frustration at being passed between unresponsive channels, promised follow-ups that never materialize, and requests for documentation (bank statements, chat records) being ignored. The lack of direct phone support appears to exacerbate customer frustration when issues arise, leaving shoppers without recourse for urgent problems.
Customer Reviews (22)
Sorted by: Most recentPatrick N.Dec 3, 2019
Bought a Crumpler bag during their Black Friday sale that showed as in stock. Their support told me the next Wednesday that it wasn't actually in stock because their inventory was delayed during the sale. I was upset because I could've bought the same bag on sale somewhere else if I'd known. I asked for some kind of compensation since I missed the sale, but they refused and said the refund should be enough. Amy from their team didn't seem interested in working anything out, whether that's on her or her manager I'm not sure. Overall pretty disappointing service.
Jennifer W.Oct 14, 2019
This company is terrible, and despite claiming to care about customers, I got nothing but bad treatment. The staff at the store were rude and unhelpful. I was never greeted, maybe because I don't fit some physical type, but I'm never giving them my money again. When I go to other places, I get treated with respect like a real customer should be. I've never felt comfortable walking into this store. The staff are biased and too busy talking to each other to actually help anyone. You should hire people who actually want to serve your customers because without us, you'd have zero business.
Glue Store Australia Review FAQ
What is the average rating for Glue Store Australia?
Glue Store Australia is rated 1.4 out of 5 based on 22 customer reviews published on RetailCoupons.com. The vast majority of reviews are one-star ratings (91 percent), with a small percentage of five-star ratings (9 percent).
What are the most common complaints about Glue Store Australia?
The most frequent complaints involve unresponsive customer service (broken chat features, ignored emails, no phone support), unfulfilled or incomplete orders, refunds that are claimed to be processed but never received, and damaged items upon delivery with refusals to refund. Shoppers also report product description errors and difficulty completing reorders.
Do customers recommend shopping at Glue Store Australia?
Based on review content, the overwhelming majority of recent customers do not recommend Glue Store Australia. Shoppers explicitly state they will not order from the store again and describe experiences as frustrating and unresolved.
How are Glue Store Australia reviews calculated?
RetailCoupons.com aggregates verified customer reviews and calculates an average rating from all submitted star ratings. The rating distribution and individual review excerpts reflect actual shopper feedback about their purchase and service experiences.
How can I write a review for Glue Store Australia?
Shoppers can submit a review on the Glue Store Australia store page on RetailCoupons.com. Reviews should reflect your honest experience with the retailer, including details about products, shipping, customer service, and overall satisfaction. Star ratings paired with specific details help other shoppers make informed decisions.
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