Greats sells casual sneakers and leather shoes positioned as quality footwear. This page aggregates customer reviews and ratings from shoppers who have purchased from Greats, offering insight into product quality, shipping reliability, and customer service experiences.
Greats Reviews
1.4
16 reviews
What Shoppers Say About Greats
Created with AI, based on recent reviews
Greats is rated 1.4 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaints center on unresponsive customer support, significant shipping delays, and refund processing failures. Shoppers report waiting weeks or months for orders, being charged immediately while items remain out of stock, and struggling to get refunds or responses from the company. One reviewer also noted that the sneakers have poor moisture-absorbing lining that causes discomfort.
The few positive experiences come from shoppers who caught sales or found the quality acceptable for discounted prices. However, these limited endorsements are heavily outweighed by complaints about operational and customer service failures. At full price, shoppers indicate they do not feel the shoes represent good value, and the company's handling of orders and customer inquiries appears to be a systemic problem rather than isolated incidents.
Customer Reviews (16)
Sorted by: Most recentPatricia G.Jun 18, 2022
I ordered some shoes that turned out to be too big. Their support told me to buy another pair in the right size and they'd refund me once they got the first pair back. Sounded straightforward. But the second pair also didn't fit right. They sent me a return label for that one too. I shipped both pairs back. Three to four weeks go by with zero refunds. I reach out again and they claim they've already issued the refunds, but I only see one. Three days later I ask about the missing refund and they say it's been processed. I follow up asking if they understand I'm talking about a second order and get the same generic answer. I provide them with the order number, purchase date, return date, and price but they respond about a completely different order. I'm stuck going back and forth with their support team who still haven't figured out they owe me another refund. I've had to take this to my credit card company.
Robert H.Nov 3, 2020
Wanted to cancel my order since it was going to be three weeks before they even shipped it, but they wouldn't let me cancel. When it finally came in, I tried to set up a return and the link they provided didn't work. I emailed them to tell them the link was broken and got the same useless email back three times telling me to click on it. Still didn't work. Total ripoff. Stay away from this company.
Omar H.Aug 19, 2020
Don't waste your energy on this place. The whole thing is a disaster. I placed an order a month back and haven't gotten any status updates whatsoever. There's no phone number to call them and emails go nowhere, they've ignored both messages I sent. Absolutely the worst shopping experience ever. My money's gone.
Joshua L.May 29, 2020
Tried their 7 day trial program. Got the shoes back but they felt flimsy and didn't fit properly. Went to start the return process but the return label they gave me was broken and wouldn't work, which apparently is a common issue based on other negative reviews here. Tried reaching out through email and social media but got nothing back. After two weeks and multiple contact attempts with no response, I ended up disputing the charge through my bank.
Kevin R.Apr 17, 2019
What shows up on their website looks nothing like what you actually get. The quality is rock bottom, worst I've ever seen. They don't include return labels and there's no customer service phone line. Once they've got your cash, they stop responding to you completely. Straight up con artists. These shoes should be at a bargain outlet.
Greats Review FAQ
What is Greats' average rating on RetailCoupons.com?
Greats is rated 1.4 out of 5 based on 16 customer reviews. The rating distribution is heavily skewed toward one-star reviews, with 88 percent of shoppers giving one star.
What are shoppers' main complaints about Greats?
The most frequent complaints involve unresponsive customer support, extended shipping delays (ranging from weeks to months beyond promised dates), and refunds that fail to process after returns. Several shoppers report being charged immediately while items were out of stock, with no communication about delays. One reviewer also noted that the sneakers have plastic-type interior lining that does not absorb moisture, causing wet feet during wear.
Are there any positive aspects shoppers mention?
A small minority of shoppers noted that the sneakers look acceptable and that quality can match the price paid during sales. However, these reviewers emphasize that the shoes offer nothing special and are only worth purchasing at a discount, not at full retail price.
Do shoppers recommend buying from Greats?
Based on the review data, shoppers do not appear to recommend Greats. The overwhelming number of one-star ratings, combined with repeated complaints about customer service failures and shipping problems, suggests most customers would advise others to purchase elsewhere.
What should I know before ordering from Greats?
Reviewers warn that you should be aware of potential long delays in receiving orders (even beyond stated shipping timeframes), difficulty obtaining refunds if returns are necessary, and challenges reaching customer support. One shopper also recommended avoiding the white leather sneakers due to their poor moisture-absorbing lining. Multiple reviewers suggest being cautious and considering other retailers before placing an order.