Hedley & Bennett Reviews

Avoid this company. Their customer service basically doesn't exist. Email is your only option and you're just hoping they'll respond. When they do answer, it's generic and they never actually acknowledge your problem. My son bought an essential apron as a gift for about $77. I decided to exchange it for a fancier floral apron that cost around $136, so I charged the $59 difference to my card. The fancier apron showed up and was nowhere near worth that price. It was thin, rough textured, and the color didn't match the pictures. I wanted to swap it for another apron around $106. When I emailed about returning the pricey one, they said I'd only get credited for the $59 I personally paid, not the $77 my son originally paid. They're calling the $77 a discount and basically keeping it because I only paid $59 of my own money toward the expensive apron. So I returned a $77 apron and they won't credit that return. They want me to pay $47 for a third apron when I already sent back one worth $77.

Do not order from here. You won't get what you paid for and they won't answer you. I have no idea why they have so much support from major brands. Don't expect to be taken seriously as a customer.

Not only did the wrong apron show up with the wrong personalization, but I've been waiting two weeks for someone to respond. They totally ruined Christmas. I've stopped payment and honestly don't get how top restaurants work with these people. Maybe if you're a celebrity they take you seriously, but regular customers don't get that treatment. I get that it's a busy holiday season, but when you're selling gift items, you have an obligation to actually help your customers.