GROUPE SEB USA INC. Reviews

I ordered two pots from Homeandcooksales.com during a sale. One was supposed to be a 2 quart stainless steel model with a lid. Instead, they sent me a 2 quart non-stick pan without a lid. I emailed asking for an exchange to get what I actually ordered. They replied that the website description was wrong and should have said non-stick without a lid, claiming they don't carry the stainless steel 2 quart with lid. They offered to email me a shipping label for a refund. I went back to the site and found that they definitely do have the exact pan I ordered. I called customer service and asked them to send me the correct one. First they said they didn't have it, then when I told them I was putting it in my cart right then while we talked, the unhelpful rep said I'd need to place a brand new order. I asked if they'd waive shipping since this was their mistake and they refused. So then I asked if they'd at least arrange for pickup of the wrong item they sent, since it's a 40 minute round trip to the UPS store and I shouldn't pay or waste my time fixing their error. They said no again.

My first couple orders went smoothly, but then I placed two more orders and they sent me wrong items both times. The damage wasn't just cosmetic either - the items flat out didn't work. Getting them to fix it was incredibly frustrating. The customer service team kept asking me to repeat myself, demanded photos from dozens of different angles, and basically ran me in circles. I eventually gave up on one of the items because dealing with them was taking up way too much of my time. In the end, I spent more on my own labor trying to resolve this than if I'd just bought brand new items to begin with.

I bought a 5 quart jumbo frying pan with a lid from a retailer back in July 2023. I only use it once or twice a month. The other day while I was cooking dinner, the lid suddenly shattered for no reason. There was glass all over my kitchen, my food was ruined from the glass, and I got cuts on my fingers. I reached out to the company asking what they could do about it. They said the glass damage isn't covered by anything and the customer service rep wasn't nice about it. I filed a complaint with the Better Business Bureau and they actually contacted the company on my behalf. The BBB asked for my receipt and photos, which I provided. The company came back saying there's nothing wrong with the glass and they won't help.

Shop elsewhere if you care about customer service. I've spent thousands of dollars buying their stuff over the years. I made an error on one order and picked the wrong pan finish, though I got the size right. They don't do exchanges or refunds. I talked to a nice customer service person who said they'd make an exception and let me return it if I paid for shipping. That sounded fair until they also tacked on a 20 percent restocking fee for a single pan. I've always liked All Clad products, but not anymore. When these eventually wear out, I'm switching to a different brand instead of buying from them again.

This website has serious security problems. I've ordered from them twice in the past year and both times, within days of placing my order, I started getting spam calls on the phone number I provided and saw fraudulent charges attempted on my credit card. The items eventually showed up, but there's clearly a data breach happening on their end. I thought the first time was just bad luck, but it happened again with the second order, so it definitely came from them.

I bought a coffee grinder by mistake and realized it immediately. I tried canceling the order for days and couldn't get it done. Once the grinder showed up at my door, Home and Cook demanded a return fee that was half the price of the grinder itself. What a total rip-off.

This company is awful and operates like a scam. I had trouble with my Rowenta Steam unit, so I called their customer service. They said it was broken beyond repair and suggested I buy model VR8324U1 STEAM STATION W/O BOILER. Turns out that model wasn't the right one for what I needed. When I tried to send it back, they told me it was a final sale and nobody mentioned that restriction before. Rowenta has terrible customer service. Do not buy anything from them. This is a complete scam and they don't stand behind their products at all.

Ordered what was advertised as a non-stick pan on June 13, 2022 but got sent a regular stainless steel one instead. When I contacted customer service about it, they insisted I received exactly what I ordered. I had screenshots showing the product listing with a clear non-stick pan image, but they claimed the picture doesn't matter and I should have read the description more carefully. A manager named Pierre was pretty rude about it, basically saying I messed up my own order. I disagreed because the photo was obviously a non-stick pan. Either they used the wrong image for that listing or they shipped me the wrong item, but the company won't acknowledge the mistake.

My order took a full month to arrive. When it still hadn't shown up, I called customer service and they said it had been delivered three weeks before that. That's not possible since I have a doorman and would have known if it came. The company doesn't require a signature for delivery and refused to send me a replacement. They actually suggested they could send a security team to my house to investigate. This is ridiculous. Stop buying from these people. They need to investigate their own practices instead.

Here's what you're getting. They sell items that apparently can't move at regular prices and quality standards. I ordered four items and got them all in almost perfect shape, though one wasn't quite as nice. When you buy discount merchandise like this, the saying rings true: you get what you pay for.