Ice Warehouse specializes in ice hockey equipment and apparel. This page features shopper ratings and reviews for the retailer, giving you insight into customer experiences with ordering, delivery, product quality, and service at icewarehouse.com.
Ice Warehouse Reviews
2.7
13 reviews
What Shoppers Say About Ice Warehouse
Created with AI, based on recent reviews
Ice Warehouse receives highly polarized feedback from shoppers. Satisfied customers praise fast delivery, competitive pricing, and products that arrive in excellent condition. These reviewers report orders arriving ahead of schedule and appreciate the straightforward purchasing experience. On the other hand, a significant portion of reviewers express serious concerns about payment processing issues, particularly with Apple Pay, where transactions fail to go through but customers receive little support or warning about the problem. Some shoppers also question the legitimacy of the review moderation process and report that return policies are less favorable compared to competitors.
The store's customer service appears responsive when issues arise, but shoppers have noted that quick responses don't always translate to effective solutions, particularly regarding payment failures. The inconsistent experience and the prevalence of payment-related complaints suggest potential systemic issues that may deter future purchases despite positive delivery experiences from other customers.
Customer Reviews (13)
Sorted by: Most recentDavid K.Apr 4, 2025
Really impressed with how quickly everything arrived! My skates got here a day sooner than the expected date. Great work on the speedy delivery.
Eric W.May 6, 2024
They handled my broken stick claim pretty fast and got me a store credit right away. But they didn't post my negative review about that particular stick falling apart immediately, which makes me wonder if any of the reviews on their site are actually legitimate.
Kevin J.Jan 12, 2023
Avoid Apple Pay with this retailer. I had a charge sitting as pending but no order confirmation. Turns out the transaction never went through at all. When I reached out, they were quick to respond but basically said there's nothing they can do about it. Apparently Apple Pay issues happen frequently with them but they don't warn customers upfront. I could've just used a regular card instead.
Robert H.Dec 13, 2022
Placed my order online and everything went smoothly. The pricing was excellent and my hockey skates showed up right on time in great condition. I'm definitely going to tell my friends about this place.
Michael D.Nov 10, 2022
Ordered on November 5th and had my package in hand by November 9th. Couldn't ask for better service. The products matched the description perfectly and everything arrived in excellent condition with no extra customs charges.
Victor N.Aug 30, 2022
Shocking lack of competence from their team. My first order got cancelled because they claimed I didn't confirm an email I never even got. The second order still hasn't shipped because they say PayPal didn't go through. Now I've got two orders in limbo with them asking for payment on the old one when the newer one never even got cancelled properly.
Amanda L.Mar 22, 2022
What a nightmare ordering experience. I placed my order back in mid-February and only got half of it. The rest has been stuck in this frustrating back and forth that's lasted over a month. We've exchanged close to 50 emails, the order got cancelled once when something was delayed, so I had to place a new one in early March. Just yesterday I found out the shoes aren't even in stock anymore. Even though I told them to send me different shoe options, the order went through without them. I've spent countless hours emailing back and forth and still haven't gotten my complete hockey gear. Someone really needs to look at how this company handles orders because the process is incredibly painful for customers waiting for their equipment.
Brian S.Nov 5, 2021
These guys are my go-to for hockey equipment. I've ordered from them many times over the years and never had any issues. Honestly shocked by all the bad reviews I'm seeing.
Robert P.Sep 27, 2021
Worst hockey gear purchase I've made in 60 years. I bought two Sherwood sticks on August 24 and it's now late September with still no delivery. The tracking shows they won't arrive until October, which is the third time the date's been pushed back. I live in California so there's no excuse for this delay. After calling in the first week without much help and chatting with someone later, I'm starting to think this place is just someone running an operation from their garage. I'm genuinely worried I lost $200 on these sticks and I'm thinking about disputing the charge with my credit card company.
Ice Warehouse Review FAQ
How is Ice Warehouse's rating calculated?
Ice Warehouse is rated 2.7 out of 5 based on 13 customer reviews. The rating reflects the average score across all submitted reviews on RetailCoupons.com.
What do shoppers consistently praise about Ice Warehouse?
Customers frequently highlight fast and reliable shipping, with several orders arriving ahead of the expected delivery date. Reviewers also mention competitive pricing, products that match descriptions accurately, and items arriving in excellent condition. Customer service responsiveness is noted as a positive when issues need to be addressed.
What complaints do shoppers mention most often?
The most common complaint involves payment processing failures when using Apple Pay. Customers report pending charges that never complete, combined with limited support from the retailer regarding these issues. Some shoppers also note that return policies appear less favorable than those offered by competitors, and there have been concerns raised about review moderation practices on the site.
Would shoppers recommend Ice Warehouse?
Recommendations are mixed. Satisfied customers express clear intent to return and recommend the store to friends, particularly based on delivery speed and pricing. However, the significant number of one-star reviews, largely driven by payment and return policy concerns, suggests caution is warranted before shopping here.
How can I write a review for Ice Warehouse?
After making a purchase, you can submit your review on RetailCoupons.com. Share details about your experience with ordering, payment, shipping, product quality, and customer service. Authentic reviews help other shoppers make informed decisions and provide valuable feedback to retailers.