Keurig Canada sells single-serve coffee makers and related products through its Canadian e-commerce site. This page aggregates shopper ratings and reviews to help you understand customer experiences with the company's machines, shipping, and customer service.
Keurig Canada Reviews
2.1
17 reviews
What Shoppers Say About Keurig Canada
Created with AI, based on recent reviews
Keurig Canada receives polarized feedback, with a stark divide between satisfied and dissatisfied customers. Positive reviewers praise fast shipping, responsive service, and product quality, with some customers loyal enough to purchase multiple machines and recommend them widely. However, the majority of reviews describe significant product failures: machines breaking down within weeks or months, defective units arriving new in the box, and power shutdowns during routine maintenance. Customers report difficulty obtaining support without receipts and express frustration with the cost of machines that fail prematurely.
The most common complaints center on reliability and durability, particularly with mid-range models like the K-Supreme and K-Cafe Essential. Several reviewers note they discovered their issues were widespread by researching online. The gap between the small group of repeat customers and the larger group experiencing early failures suggests either inconsistent product quality or a significant cohort of units with manufacturing defects.
Customer Reviews (17)
Sorted by: Most recentMichelle G.Dec 14, 2025
Got the K-Cafe Essential and it quit after 3 weeks, so I returned it and tried the K-Supreme instead. When I opened it, it only made about 2 ounces instead of a full cup and the coffee was barely warm. Exchanged it for another K-Supreme but the new one had the same problems right out of the box. Fresh machine, same issues.
David N.Dec 11, 2025
Paid $110 for this thing and it didn't even last a month. Complete garbage. Save your money and skip Keurig.
Louise F.Oct 10, 2025
The first two times descaling went fine, but the third time the power shut off and wouldn't turn back on. After looking at reviews online, I found out this happens constantly with this model. My machine isn't even a year old yet, but I can't find my receipt so I'm stuck. This was the Supreme model which wasn't cheap either. I won't buy from them again. Told the rep that maybe they should read their own reviews since this is happening to tons of units.
William D.Feb 22, 2025
Great service and shipped faster than estimated. This is our second Keurig and we love it so much we've recommended it to everyone we know. Keep doing what you're doing.
Thomas R.Feb 22, 2025
Great service and the package arrived sooner than expected. This is our second Keurig and we've recommended it to tons of people. Outstanding product and keep up the excellent work.
Hassan B.Feb 21, 2025
Awful machine with terrible support after the sale. We purchased two units in under a year and a half, and both failed. Called customer service twice and wasted hours talking to agents without getting anywhere. If you don't have your receipt (even though I have the original box), good luck getting them to help. I gave them both serial numbers but they found every excuse to reject my claim and make it difficult.
Derek C.Jan 18, 2025
My machine quit working before the first year ended, so it should have been covered. Called them and they asked me to send proof of purchase and said they'd mail a replacement. That replacement never showed up. Emailed them again but still nothing arrived. I'm done trying. Really let down by this whole experience.
Gloria S.Jan 11, 2025
Bought a Duo model in the summer of 2024 and the single serve function stopped working after only 3 months. Getting a replacement was a nightmare. Keurig's advertising is misleading and this problem needs to get addressed.
Carlos E.Jan 11, 2024
Ordered 3 coffee makers online for Christmas gifts along with pods. One maker didn't arrive. I've been calling customer service and they keep saying a supervisor will call me back, but nobody ever does. Every time I reach someone they say they can't handle refunds, only supervisors can, but supervisors are never available. I placed the order in November and it's now January 11 with nothing resolved.
Keurig Canada Review FAQ
What is the overall rating for Keurig Canada?
Keurig Canada is rated 2.1 out of 5 based on 17 customer reviews. The ratings are heavily skewed, with 71 percent one-star reviews and 24 percent five-star reviews, reflecting a divided customer base.
Do customers recommend buying from Keurig Canada?
Recommendations are mixed. Satisfied customers report fast shipping and good service, and some have purchased multiple machines. However, the majority of recent reviews warn against purchasing due to product failures and reliability concerns. Most negative reviewers explicitly advise others to avoid the brand.
What are the most common complaints?
The primary complaints involve machines breaking down within weeks or months of purchase, defective units arriving new from the box, and power shutdowns during descaling cycles. Customers also report difficulty obtaining warranty support when receipts are unavailable, despite having original packaging and serial numbers.
Which models have the most issues?
Recent reviews specifically mention failures with the K-Cafe Essential and K-Supreme models, including insufficient cup fill, weak brewing temperature, and power failures. Customers note finding similar complaints online about these same models.
How are Keurig Canada's ratings calculated?
RetailCoupons.com displays the average star rating from verified customer reviews. The ratings shown here reflect only reviews submitted by shoppers who purchased from keurig.ca. The distribution shows the percentage of one-, two-, three-, four-, and five-star ratings received.
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