Kidrobot sells collectible vinyl toys, art pieces, and designer toys from various artists and properties. This page aggregates shopper ratings and reviews to help you understand what customers experience when ordering from kidrobot.com, from product quality to shipping and customer service.
Kidrobot Reviews
2.7
21 reviews
What Shoppers Say About Kidrobot
Created with AI, based on recent reviews
Kidrobot receives sharply divided opinions, with shoppers either highly satisfied or deeply frustrated. Those who praise the store highlight responsive customer service, quick international shipping, careful packaging, and genuine problem-solving when issues arise. However, a significant portion of reviewers report serious fulfillment problems: items arriving damaged with unhelpful return policies, multi-month delays on orders, pre-orders that go to wrong addresses with unresponsive support afterward, and confusion around refunds for items never ordered.
The core complaint centers on order accuracy and shipping reliability, combined with inconsistent customer service responses to problems. While some customers report that Kidrobot staff resolved issues gracefully, many others found the company unresponsive to legitimate concerns. The company's policy of denying exchanges for shipping damage appears to be a particular source of frustration, with at least one customer stating it drove them away despite initial willingness to order again.
Customer Reviews (21)
Sorted by: Most recentDerek S.Sep 2, 2024
If there was a zero star option, I'd use it. Here's the thing: a package got sent back to them because the address wasn't complete, and when I emailed about it around 10 times, they kept giving me the same response that it was delivered. Well, it was delivered alright, just back to their warehouse. And their customer service phone line doesn't work. I tried calling different days at different times and got nothing. Meanwhile their social media team is posting new products constantly, but they won't respond to help requests or pick up the phone. The whole thing screams dishonest.
Kidrobot Review FAQ
How is Kidrobot's rating calculated?
Kidrobot is rated 2.7 out of 5 based on 21 recent customer reviews on RetailCoupons.com. The rating reflects the full range of shopper experiences, from one-star to five-star reviews.
What do customers praise about Kidrobot?
Satisfied reviewers consistently mention responsive customer service, fast international shipping (some orders reaching the UK in under two weeks), secure and beautiful packaging, and staff willingness to resolve rewards program issues. Several customers noted that the company handled exchanges and returns efficiently when contacted.
What are the main complaints about Kidrobot?
The most frequent issues involve shipping damage with rigid return policies, extended order delays (including reports of five-month waits), pre-orders shipped to wrong addresses, and unresponsive customer support when problems occur. Some customers report being unable to reach the company via email after issues arise.
Do customers recommend ordering from Kidrobot?
Recommendations are polarized. Five-star reviewers definitely recommend the store and state they will order again. However, one-star reviewers explicitly advise against purchasing, particularly cautioning against pre-orders and shipping from the US, and some indicate they will not return despite initial willingness to do so.
How can I write a review for Kidrobot on RetailCoupons.com?
If you have purchased from Kidrobot, you can share your experience by submitting a rating and review on this page. Your honest feedback helps other shoppers make informed decisions and provides the company with valuable insight into their service.
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