Kidrobot Reviews

I'm pretty convinced their pre-orders are a scam. It took nearly half a year and jumping through hoops to finally get my money back. I've done plenty of pre-orders with other companies and nothing comes close to how bad this was. They kept pushing the shipping date further and further back. These aren't custom items either, just regular mass-produced stuff. That shouldn't take this long.

I made two separate purchases. The first one shipped out immediately and arrived in great shape. The second was a pre-order that was going to take a couple months. I ordered it back in November and totally forgot about it until February rolled around. I reached out and got a response super fast. They told me the item had come in and was ready to go out, with delivery in just a few weeks. When it showed up, the doll was absolutely perfect. Their customer service team was genuinely helpful, really kind, and answered everything right away. Definitely coming back to order more.

The customer service here is absolutely terrible. They shipped me the wrong item, forgot to include something else from my order, and did nothing about it until I disputed the charge with my bank. Even after that, they just kept asking me to drop the dispute without actually fixing anything. Eventually they sent the right item, but to the wrong address. My daughter still doesn't have her Christmas gift, and it's been over a month. This ranks as one of the worst shopping experiences I've ever had.

I ordered a 20th Anniversary Dunny for my vinyl figure collection and had it in my hands within 10 days. Really high quality piece. The box had a couple small dents on it, but otherwise I was happy with the purchase and the whole ordering process. Got myself a really cool collectible.

Got my 20th Anniversary Dunny for my vinyl collection in under 10 days. The quality is fantastic. There's a small ding on the box, but otherwise the whole experience was great. Really happy with this unique collectible.

This has been the worst customer service experience of my life. I ordered a bunch of gifts well in advance and paid for everything upfront, but I'm still missing most of what I bought. With Christmas right around the corner, I now have nothing to give my family. It's completely unacceptable. I followed all their instructions, provided photos, and did everything they asked, but they still haven't held up their end. Extremely frustrated and let down.

Save yourself the trouble and don't buy from here. They send out the wrong stuff and won't reply to emails when you try to get it fixed. Their customer service is basically nonexistent. The items that arrived correctly are actually pretty nice though. Fair warning though, shipping is incredibly slow, probably came all the way from overseas on a boat or something.

Back in October 2023, I pre-ordered something that was supposed to arrive that same quarter. Well, here we are a full year later and I still don't have it. For months they wouldn't even discuss giving me my money back, but once I threatened to dispute it through my payment provider, they suddenly said they'd process a refund within a week. After 2 weeks with nothing, I asked where it was and got told the refund window expired, so now they can only offer store credit or a check but won't give me any idea when the check would show up. This is a year after I paid them. It's dishonest and clearly a tactic to keep my money longer, and frankly it feels fraudulent.

Not saying everyone else's experience is wrong, but mine went really smoothly. I bought an expensive piece as a birthday gift for my buddy, only to find out he'd already grabbed it for himself. I looked into their return policy and it's pretty restrictive, so I just shot them an email. They canceled the order and refunded me almost instantly. Was definitely not expecting that kind of response.

I ordered some plushies and waited months for them to arrive. The quality of the items is actually nice, but the service and how long shipping took was really frustrating. Feels like we basically got ripped off on the delivery end.