Lenox Reviews

Got hit with a surprise charge months later. Bought Christmas gifts in December and thought everything was settled, but then got charged again three months down the line for the same order with zero warning. Just a random receipt showed up. Called to ask what was going on and waited forever on hold getting nowhere. Then I tried the chat and the person there was super rude and didn't help at all. Hands down the worst customer service I've run into in years.

Got charged months later without permission. Four months after I finished my purchase they randomly charged me for a personalization fee and claimed it was a system glitch. If they messed up the billing on their end, that's their problem. They shouldn't get to keep someone's credit card information on file and just make new charges whenever they feel like it without asking first.

Don't waste your money on this. If you do any kind of trading, skip this. My screen freezes and I'm resetting it multiple times every day. Really unhappy overall.

Never got what I ordered. Purchased a vibrating plate and they say it was delivered but I never received it. Customer service is useless and it's been three weeks still no refund. This company is a total scam. Don't order from here, seriously save your money.

Major letdown. Ordered one teacup on Black Friday and waited three weeks with no shipping. Tried chatting and got disconnected. Sent an email with no reply. After two hours on hold, a rep canceled the original order and placed a new one, saying it'd get here in a week. Well, two weeks passed and still nothing. Called back and got told by a rep named Anthony that it was actually out of stock and would never ship. When I asked him to escalate, he said he'd have a manager call me back in a week. Pretty sure that was a lie and I'm not expecting any call. Be careful with this company!

Would give zero stars if I could. This is the worst customer service I've experienced in a long time. I've been on hold for over three hours across the past couple days with zero response. Tried their chat feature three times and every single time the conversation just ended abruptly with no help. My order from almost four weeks ago still hasn't arrived. This experience will definitely stick with me when I'm buying presents in the future.

Would give zero stars if possible. The customer service is absolutely terrible, worst I've dealt with in forever. Spent over three hours on hold combined across two days and nobody answered. Tried online chat three separate times and each time it just cut off with nothing resolved. Placed an order almost four weeks back and it still hasn't shown up. I'll definitely be remembering this awful experience when I'm shopping for gifts later on.

Can't get anyone from customer service to help. Been trying for over a week now. Multiple emails sent with no response. Tried their live chat but you just leave messages. Called multiple times over three days and no one picks up. My package got lost in shipping. I honestly don't think they have actual people working in customer support. Can't even get a refund set up.

Never again. A week plus has gone by and my two orders still haven't shipped. Good luck getting them to answer anything and forget about canceling an order. I thought Lenox was supposed to be a quality trusted brand but their website is a mess. Don't buy from them.

Bad business practices and worse support. Bought some stuff from them and ten days later it all goes on sale for a quarter off. I was still in my return period so I called asking for a price adjustment. They refused flat out and said I'd have to return everything. Here's the thing: these items are super heavy and returning them is a total hassle, which they definitely know. They're betting on people not wanting to deal with shipping heavy stuff back so they don't have to refund anyone. That's not customer friendly, it's manipulative. The company is poorly run with awful service. That was my last purchase ever from them. I'd strongly recommend staying away.