Moen Reviews

I've had the same MOEN shower valve installed in my small house for 15 years straight. The plastic handle knob broke on the inside 3 separate times over those 15 years, and without any questions asked, they sent me replacements each time. Most recently, I couldn't find the same style at the big box stores and figured they might be discontinuing it, so I contacted MOEN online. Got a representative immediately who not only tracked down the exact handle I needed at no charge but also offered to send me 2 additional handles completely free when I asked about getting backups. What company does stuff like that these days? I'm sticking with MOEN for all my plumbing projects going forward. Really grateful for their support.

Trying to get a warranty replacement part for my MOEN faucet turned into a frustrating experience. I attempted to register the product on their website and got a server error that told me to reach out for help. Then I called them but got an automated system that told me to try back the next day during their hours of 8am to 7pm EST, even though I was calling at 4:15pm on a Monday. Next morning around 10:10am, the wait time was 45 minutes, so I requested a callback. Three hours passed with no call back, so I stayed on hold facing a 65 minute wait instead. The automated system kept saying 65 or 66 minutes, but I did eventually reach an actual person after about an hour. She explained that the wait time should be showing time remaining, so clearly the IVR system needs fixing. The representative was pleasant and got replacement cartridges sent out to me. The phone system and website get 1 star from me, the actual customer service rep deserves 5 stars, which averages out to a 3 star experience overall.

Purchased the MOEN Banbury Single Handle Tub and Shower Faucet in brushed nickel for $161.29, but the real cost ended up being over $1,600 when you factor in installation and multiple plumber service calls. The biggest problem: water keeps coming out of the tub spout even when I engage the shower diverter. I went through the whole process of replacing the faucet, Posi-Temp valve, and shower head after MOEN sent replacement parts, yet the issue continues. The customer service team was helpful enough, but their initial guidance wasn't very clear, which created extra expenses and headaches. If you're thinking about using this faucet for a bathroom renovation or upgrade, keep in mind there's a real risk of diverter malfunction, Posi-Temp compatibility problems, and steep installation expenses. After three separate service visits and swapping out key components, the faucet still doesn't function correctly. Bottom line: I can't suggest buying the MOEN Banbury tub and shower faucet.

My spouse and I were happy with the faucet we bought. When I tried to register it online, the registration form had some glitches that prevented me from completing the process.

Outstanding company! Their customer service is excellent, and when they promise a Lifetime Guarantee, they actually mean it. Zero complications, no nonsense. Much appreciated!

My experience with this company has been consistently positive. Whenever an issue popped up, they've always sent replacement parts free of charge as part of their warranty coverage.

This website wouldn't even let me give MOEN zero stars, which is honestly what they deserve. I bought a MOEN bathroom faucet based on their so called lifetime warranty, which is basically a flat out lie. The faucet started leaking after just a couple years. Went to their site and called their customer service line for help, but both were completely useless. The website just sends you around in circles, and their customer service number has a two hour wait, so you can request a callback instead. Two hours later they do call back but immediately disconnect, then never call again. When you phone them back at 3:45pm eastern time, they make you listen to a recorded message claiming they're available from 8am to 9pm eastern, then hang up and say they'll help you next business day. It's insulting. Their products are cheap garbage, the warranty is an outright lie, and their customer service is the absolute worst I've ever dealt with. I literally cannot find one positive thing to say.

Purchased the FLO water monitoring system to track and safeguard my home's water setup. The product itself is reasonably priced, but installation costs are steep. The device functions fine, though it's cumbersome and the accompanying app is really poor quality. MOEN's support is absolutely TERRIBLE. Skip this one.

Terrible experience with their service. Had to wait over an hour just to speak to someone on the phone. Ordered a replacement aerator that supposedly shipped but never arrived. Getting through to an actual person is basically impossible.

They actually honored the 3 year warranty. Pretty impressive when you think about it. My electronic bidet started malfunctioning right at the 3 year mark. Called them up for a quick 15 minute conversation with a knowledgeable representative based in the US, and they sent a brand new replacement at zero cost, arriving within days. Not many companies stand behind their products like that. If I'd gone with some budget bidet option from an online retailer, I definitely wouldn't have gotten a 3 year warranty that they'd actually honor.