Moen manufactures plumbing fixtures including faucets, shower valves, and related hardware sold through their website and retail partners. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers who have purchased and used Moen products, helping you understand what buyers actually experience with the brand's fixtures and warranty support.
Moen Reviews
2.8
13 reviews
What Shoppers Say About Moen
Created with AI, based on recent reviews
Moen shoppers report strong brand loyalty and reliable warranty service, with several customers praising the company's willingness to send replacement parts without hassle over many years of ownership. However, the retailer struggles with significant product defects and poor digital infrastructure. Common complaints include faulty shower diverters that malfunction even after replacement parts, plumbing installation issues leading to substantial unexpected costs, and a buggy product registration website paired with difficult-to-reach customer support through automated systems.
The rating distribution reflects this stark divide: roughly half of reviewers give one star due to product failures and frustrating support experiences, while the other half give five stars based on positive warranty interactions and long-term reliability. The middle ground is minimal, suggesting Moen customers either have smooth experiences with responsive customer service or face costly defects with poor digital support channels.
Customer Reviews (13)
Sorted by: Most recentJustin C.May 12, 2024
AVOID AT ALL COSTS. Ordered a replacement part using a product number they gave me. Took over a week to arrive. What showed up was a Danco branded product with a completely different model number. It was the same part but Danco's price is 1/4 of what MOEN charges. No receipt ever provided, no email confirmation, nothing inside the box either. They made sure to flood my inbox with promotional emails though. When I tried registering the product for warranty coverage, the system kept automatically removing the model number from the required field, preventing completion. It's absolutely a scam. They claim you get a warranty but won't let you register products. That's why they refuse to give receipts. They don't want registration happening. The replacement part has hundreds of 1 star reviews online, but because they use proprietary connections, I had zero options. I paid for UPS shipping but they sent it FedEx. Customer service was fine until after I made the purchase. After that payment cleared, they stopped caring. This company is sketchy.
William K.Sep 9, 2023
The warranty terms got changed on me when I went to do the registration. I paid a premium for MOEN products, but then they started requiring serial numbers and proof of purchase, neither of which I had available. THEY changed their policies before I even had a chance to get my items registered.
Moen Review FAQ
What is Moen's average rating on RetailCoupons.com?
Moen is rated 2.8 out of 5 based on 13 customer reviews on RetailCoupons.com. The ratings are highly polarized, with 46 percent one-star reviews and 38 percent five-star reviews, indicating very different customer experiences depending on whether product defects occur and how warranty service is handled.
What do customers praise about Moen?
Reviewers consistently highlight Moen's Lifetime Guarantee and responsive warranty service. Multiple customers report that the company promptly sends replacement parts without questions when issues arise, even years after purchase. Some shoppers note their fixtures have lasted 15 years or more with minimal problems.
What are the main complaints about Moen?
The most serious complaint is defective shower diverters that leak water into the tub even after replacement attempts, resulting in expensive plumber service calls and installation costs. Customers also report frustration with Moen's digital infrastructure, including a buggy product registration website with server errors and difficult-to-reach customer support through automated phone systems that direct callers to call back during business hours.
Do Moen customers recommend the brand?
Recommendations depend heavily on experience. Customers who had warranty issues resolved smoothly strongly recommend Moen and its lifetime guarantee. However, those who experienced product defects requiring multiple service calls warn others that the actual cost of ownership (installation, plumber fees, replacement parts) can far exceed the fixture's purchase price.
How can I write a Moen review on RetailCoupons.com?
RetailCoupons.com welcomes reviews from anyone who has purchased and used Moen products. Share your honest experience with the fixture's performance and quality, as well as your interactions with Moen's customer service and warranty process. Detailed reviews noting specific product models, issues encountered, and resolution timelines help other shoppers make informed decisions.
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