Mrs. Fields sells packaged cookies and baked goods available for direct online order and delivery. This page aggregates customer ratings and reviews for mrsfields.com to help shoppers understand the real experiences of recent buyers before placing an order.
Mrs. Fields Reviews
1.7
16 reviews
What Shoppers Say About Mrs. Fields
Created with AI, based on recent reviews
Mrs. Fields is rated 1.7 out of 5 by 16 shoppers, with a significant majority expressing dissatisfaction. The most common complaints center on shipping delays and unmet delivery promises, with multiple customers reporting orders that arrived late, never arrived at all, or were marked as delivered without evidence. Customers also cite frustrating customer service experiences, including long wait times and representatives who blame shoppers for relying on the company's own delivery estimates and confirmations. Additionally, some reviewers note that cookie portions are smaller than expected given the packaging size, creating a perception of poor value.
A small subset of customers gave positive ratings, though their feedback is minimal in the available reviews. The overwhelming pattern suggests systemic issues with order fulfillment, delivery accuracy, and customer service responsiveness that have left most recent shoppers frustrated and unwilling to recommend the service, particularly for gift purchases where reliability is essential.
Customer Reviews (16)
Sorted by: Most recentMichelle H.Dec 20, 2024
Bought almost a hundred dollars worth of cookies on the sixteenth with a promised delivery date of the nineteenth. Never got a shipping confirmation email on the twentieth, but my credit card was charged on the seventeenth. The website tracking just sent me to an empty cart with zero info. Waited over half an hour trying to reach customer service. They blamed warehouse delivery problems and wouldn't even guarantee arrival by the holidays. Company charges your account instantly but can't seem to get orders out.
Linda C.Dec 18, 2024
Got these as a mail gift and was let down. The cookies were way too sugary and bland tasting. I tried a few and ended up tossing the rest. One was just a plain sugar cookie drowning in frosting with basically zero flavor. The rest reminded me of those cheap supermarket cookies you'd find on any shelf.
David R.Dec 17, 2024
Awful experience with this company. Good luck reaching anyone by phone. I tried to track an order because I entered the wrong email initially. First wait was 40 minutes just to speak to someone. Called back trying another department, got told 24 minutes to wait. Called again and now it says 26 minutes with fewer callers ahead, which makes no sense. I'm furious. Their customer service is bottom tier. Been on hold for ages watching the wait times go up instead of down.
Ronald W.Oct 7, 2024
Ordered multiple times for myself and friends. They use the cheapest shipping option but charge huge fees on top. Everything arrived overheated because it was sitting in hot UPS warehouses and delivery vans with no air conditioning. The customer service people are incredibly disrespectful. Spent over two hundred dollars for a really bad experience. As an older person with mobility issues, I expect better treatment. Never coming back here again. Customers should know what they're getting into.
Kevin J.Jun 13, 2024
Absolutely wonderful cookies with fantastic flavor. I'm really happy with them and keep buying more!
Mrs. Fields Review FAQ
Why is Mrs. Fields rated so low?
The 1.7 out of 5 rating reflects widespread complaints about shipping reliability. Multiple recent reviews cite delayed deliveries, packages that never arrived despite being marked as delivered, and unclear communication about order status. Customers also report difficulty getting timely support from customer service when issues occur.
Do shoppers recommend ordering from Mrs. Fields?
Based on recent reviews, most shoppers do not recommend the service. The majority of complaints emphasize broken delivery promises and poor customer service recovery, particularly noting that support staff appear unresponsive or dismissive of legitimate concerns. Customers considering gift orders should be especially cautious.
What are the main complaints about Mrs. Fields orders?
The primary issues are shipping delays and non-delivery, with some customers reporting packages marked as delivered that never arrived. A secondary complaint is that cookie portions appear smaller than the packaging suggests, raising value concerns. Customers also note that customer service struggles to provide tracking information or meaningful resolution.
Are there any positive aspects mentioned in reviews?
While a small number of shoppers gave higher ratings, the available recent reviews contain minimal detail about what works well. The overwhelming feedback focuses on fulfillment problems rather than product quality or taste, making it difficult to identify consistent praise.
How can I write a review for Mrs. Fields on RetailCoupons.com?
After placing an order with Mrs. Fields, you can share your experience on RetailCoupons.com by detailing shipping speed, product quality, packaging, customer service, and overall satisfaction. Honest reviews help other shoppers make informed decisions, particularly regarding delivery reliability which appears to be a significant concern for this retailer.
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