Nisolo sells ethically made footwear and leather goods, with an emphasis on direct sourcing and fair trade practices. This page offers customer ratings and reviews to help you make an informed decision about shopping with this retailer.
Nisolo Reviews
1.0
23 reviews
What Shoppers Say About Nisolo
Created with AI, based on recent reviews
Nisolo is currently rated 1.0 out of 5 by 23 shoppers, with all recent reviews expressing severe dissatisfaction centered on a single issue: the company's handling of its Five for Five membership program. Customers report paying between $500 and more upfront for this program, which promised multiple shoes over time, but claim they received only a fraction of promised items before the program was discontinued. Reviewers describe a pattern of unresponsive customer service, lack of transparency about the program's closure, refusal to honor existing memberships or provide refunds, and what they characterize as deliberate removal of records related to the program from the company's website.
The core complaint across all reviews centers on the ownership transition and subsequent program termination without customer notification or remediation. Multiple shoppers report receiving only automated responses to inquiries and state that the new ownership, which acquired Nisolo following foreclosure, has declined to honor commitments made under previous management. Customers express frustration that the company continues to operate under the Nisolo name and market itself as ethically conscious while refusing to address what reviewers describe as abandoned customer payments. While a few reviewers note the shoes themselves are of decent quality, this observation is overshadowed by the membership program dispute.
Customer Reviews (23)
Sorted by: Most recentPatricia G.Mar 13, 2026
I'm another one of the people who got ripped off by their 5 for 5 program. I gave them $500 back in September 2023 and got my first shoe. Managed to redeem a second code in May 2024. When I tried in the fall, they said it was on hold. Now in spring 2025, they're telling me it's done and they won't refund me. They're still in business but won't honor what they promised and basically stole $500 from me and hundreds of others. I will never buy from them again and I won't be recommending them to anyone.
Sophia U.Nov 13, 2025
All I get from this company are automated responses that don't address anything. There's no real communication, no accountability, and definitely no explanation for why they killed a program that had already taken money from loyal customers.
Whitney S.Aug 5, 2025
I'm another victim of the scam. It's really gross that the new company that bought Nisolo after foreclosure is acting like none of this ever happened. Good luck trying to build a brand when you can't even deal with the criticism on social media.
Raymond P.Jun 26, 2025
I paid for 5 for 5 membership like many others and only received 3 out of the 10 promised items before the company was sold. The new owners won't honor the deal and never even told us the program was ending. They claim on their site that we get 25% off, which is pretty insulting, but I haven't even gotten that. The shoes look nice when they arrive, but two of mine fell apart within a year or so of wearing them.
Victoria L.Jun 25, 2025
One more person victimized by the 5 for 5 scam. The new ownership decided they wouldn't pay out these memberships, but they kept operating under the Nisolo brand and advertising their 'ethical practices.' They've scrubbed records of the membership from their site and only kept records of other purchases. They won't even respond to requests for refunds. There are over 443 documented complaints filed with the BBB.
David C.Jun 25, 2025
Got scammed by this company. I paid for Five For Five membership and the program got paused for a year, then they just discontinued it entirely. They never told anyone what was happening, and when I contacted them to ask about my membership, they said it's no longer available and won't refund anything. They straight up took $500 from me and countless others. Terrible company with no integrity whatsoever.
Monica Z.Jun 20, 2025
Got ripped off by 5/5. I paid $500 expecting to receive 10 products over five years. The company dragged its feet on sending codes, then hit financial trouble and just ended the program with zero refunds for the stuff I never got. But somehow they're still selling new inventory.
Robert A.May 31, 2025
They completely ripped off everyone who paid for Five for Five. No products were delivered as promised and nobody got their money back. Seriously, stay away.
Nicole W.May 15, 2025
Another person left hanging with their 5 for 5 program. I was repeatedly told it was just a temporary pause while they reorganized the membership. This needs to go to court and the company needs to pay back everyone involved.
James H.Apr 22, 2025
Just another person ripped off by the 5 for 5 program. The original owners clearly never planned to actually honor it and just kept the money. The new company came in and basically laughed at us by offering a measly 25% discount on shoes that are already overpriced. If you need ethical footwear, look literally anywhere else.
Nisolo Review FAQ
Why does Nisolo have such low ratings?
All current reviews on RetailCoupons.com reflect customer complaints about the Five for Five membership program, which customers describe as discontinued without refund or proper notice. Shoppers report paying upfront for this program and receiving only a portion of promised items before it was ended.
What is the Five for Five program customers mention?
Based on review excerpts, the Five for Five program was a membership offering where customers paid upfront (reportedly around $500) in exchange for receiving multiple shoes over time. Reviews indicate the program was paused and then discontinued, with customers claiming they received only 3 to 10 promised items before it ended.
Do customers say Nisolo's products are good quality?
While quality is not a primary focus of current reviews, one reviewer briefly noted that the shoes look nice when they arrive, suggesting the products themselves meet standards. However, product quality is overshadowed by membership program disputes in all recent feedback.
What do customers say about Nisolo's customer service?
Reviews describe customer service as unresponsive and unhelpful. Shoppers report receiving only automated responses that do not address their concerns, lack of transparency about program changes, and refusal to process refunds or explain what happened to their membership payments.
Has there been ownership or management changes at Nisolo?
Reviews mention that Nisolo was acquired by new ownership following a foreclosure. Customers note that the new owners have not honored the Five for Five program commitments made under previous management and appear to have removed membership records from the company website.
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