Rawlings Sporting Goods Reviews

This has to be the absolute worst customer service experience I've ever had. The company refuses to help with anything and won't honor their product guarantees. The people who work there are disrespectful and don't seem to care at all about their customers. Seriously, stay away from this place. Just terrible all around!!!!

I bought six hundred dollars worth of gift cards for my son's birthday and holidays. The order went in mid-December. I saw the confirmation page but the email never arrived so I called them. They said yeah, the cards were charged but the order number they gave me didn't even exist in their system. A week and a half later they finally replaced the cards and I tried again. Same exact problem - cards got charged but no actual order. Their customer service won't escalate anything and the only people who've helped have been the ones I've called. They keep saying the gift card team will call me back. It's been almost three weeks and I still don't have my six hundred dollars or the products. Rawlings has been no help whatsoever.

I don't usually write emails or leave reviews, but I have to tell you about the most disappointing customer experience I've ever had. I ordered batting gloves my son was really hoping to get from Santa for Christmas. I placed the order early enough to receive it before the holidays. After two weeks of no updates about shipping, I called customer service. They said the gloves are out of stock and don't think they'll be getting them back in. So without me calling, you guys would've just taken my money and never sent anything. Now I have to deal with my son being upset on Christmas morning. This is unacceptable.

Bought a new glove for my son. Five days passed without getting a tracking email, even though the site said in-stock items ship within two days. Called customer service to ask when it would ship and when it might arrive since we needed it before Christmas came around. They finally told me after I reached out to them - not proactively, and definitely not in the forty-eight hours they claim - that the glove was actually out of stock even though it showed as available online. They cancelled the order and sent a refund that would take several business days to hit my account. These people run a joke operation and you should avoid them. There's a reason they're not even in the Better Business Bureau!

I ordered a custom Heart of the Hide glove back in June as a special present for my son. They told me it would ship by the end of July. Now it's way past that date and I haven't gotten the glove, no tracking number, nothing. I've made multiple calls and sent emails but keep getting the runaround. I spoke with a few different people and my questions never got fully answered. I sent a detailed email asking for shipping info and they closed the case without actually addressing my concerns or explaining anything. This has been super aggravating. A company like Rawlings should not treat a $400+ custom item this way. I want answers and I'd appreciate if someone in management would actually reach out. Please fix this situation.

I had a terrible experience with their customer service - unprofessional and totally lacking communication skills. I'm not a Rawlings supporter anymore. This was my second time getting a custom glove from them. I just needed a simple timeline update. First I tried email and got nothing back for over a week. Then I called and got told they'd check with the glove team and email me. That email never came after another week. Called a third time, same story - they'd respond by end of business that day. Called again and waited almost half an hour on hold. Got told my glove wouldn't arrive until late January, way past the October timeframe they'd given me. I cancelled right then and there. When they said it would take a couple days to process the cancellation, I didn't believe them given how things had gone, so I called my card issuer to reverse the charge myself. I run two travel baseball organizations, and I'm letting everyone know I won't be recommending Rawlings. I'm taking my business elsewhere for custom equipment and everything else.

Shipping took forever and the customer service was absolutely horrible! I sent multiple emails about my order and they just closed 'my case' with no response. When I finally got someone in a chat, they suddenly disappeared from the conversation! It took several weeks just to get my order shipped and I had zero updates from Rawlings the entire time. I'm done shopping with them. Such a bad experience with terrible support!

My kid's 2023 Icon bat developed a crack about six months into use. I went through Rawlings warranty and submitted pictures on their site. A few days later, we got a brand new 2024 Rawlings Icon sent to us. The customer service was excellent.

Got a Miken wheeled roller bag back in September 2023 and left it sitting in the box for months. Didn't start using it until May 2024, and even then only once weekly for a few months. The main handle stitching started coming undone. The issue is their warranty runs for just six months or one season, so if you buy something as an off-season item, you might get stuck with a defective product that's no longer covered. Poor manufacturing shouldn't be on the customer, and one year coverage should be standard for quality brands nowadays.

Got a bat for my wife - an Easton Dunn Deal model. It cracked after about thirty swings. Asked for a refund but they refused. They said they'd only do a warranty replacement. I'd had the thing for less than a day. This is terrible service. DO NOT ORDER FROM HERE!!!