Replacements specializes in hard-to-find dinnerware, dishes, and tableware, often sourcing discontinued patterns and replacement pieces. This page aggregates shopper reviews and ratings to help you understand what customers actually experience when ordering from the company. Use these reviews to assess whether Replacements is the right choice for your dishware needs.
Replacements Reviews
2.6
22 reviews
What Shoppers Say About Replacements
Created with AI, based on recent reviews
Replacements receives sharply divided reviews, with shoppers either highly satisfied or significantly disappointed. Positive reviewers praise the company's ability to source discontinued dinnerware and commend their secure packaging and swift delivery. However, more than half of reviewers report serious issues: receiving wrong items or lower quality than ordered, unexpected product defects like rust stains, and steep pricing that some find unjustifiable. A recurring complaint involves return shipping costs, which customers must pay out of pocket even when items arrive damaged or incorrect, creating frustration and financial loss.
Service quality varies notably in customer accounts. While some shoppers report that Replacements resolved order errors without hesitation, others describe unhelpful or rude support interactions, particularly regarding return shipping disputes. The pricing criticism appears consistent across multiple reviews, with shoppers questioning whether costs justify the product quality received. These divided experiences suggest that while Replacements can fulfill niche orders for discontinued patterns, reliability and customer service consistency remain significant concerns for potential buyers.
Customer Reviews (22)
Sorted by: Most recentEllen D.May 13, 2024
After registering my pattern, I received a notification as soon as new pieces became available. I'd been searching for a while and was thrilled to complete my collection plus get a few bonus pieces. The packing was outstanding and everything arrived without a single problem.
Margaret S.May 13, 2024
I signed up to track my pattern and waited quite a while for matching pieces to become available. When they finally did, I got an alert right away and was able to purchase the remaining items I needed and even some extras. Everything was incredibly well protected during shipping and showed up in flawless condition.
Replacements Review FAQ
What is Replacements' average rating and how many shoppers have reviewed it?
Replacements is rated 2.6 out of 5 based on 22 customer reviews on RetailCoupons.com. The rating distribution is highly polarized, with 55 percent giving one star and 36 percent giving five stars, indicating very different customer experiences.
What do satisfied customers praise about Replacements?
Positive reviewers highlight Replacements' ability to locate discontinued dinnerware patterns that are otherwise unavailable. They also commend secure packaging, quick delivery times, and responsive customer service when handling order errors without requiring customers to pay return shipping.
What are the main complaints about Replacements?
The most common complaints involve receiving wrong items or lower quality products than ordered, discovering defects like rust stains upon arrival, extremely high pricing relative to product cost, and mandatory return shipping fees that customers must pay even when items arrive damaged or incorrect. Some shoppers also report unhelpful or rude support responses.
Do shoppers recommend ordering from Replacements?
Recommendations are split. Shoppers who received correct discontinued items and experienced good service express willingness to order again. However, those who encountered wrong items, quality issues, or high costs explicitly state they will not return and advise against shopping with the company.
How should I approach return shipping costs when ordering from Replacements?
Multiple reviews indicate that Replacements does not cover return shipping costs, even for defective items or company errors. Some customers reported paying $30 to $60+ to return items. Factor potential return shipping fees into your decision, as these costs can significantly increase the total expense if you need to send items back.
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