ROKA sells eyeglasses and sunglasses, including prescription frames and clip-on options. This page features customer ratings and reviews for the brand, helping shoppers understand what to expect from product quality, durability, customer service, and overall value.
ROKA Reviews
2.4
23 reviews
What Shoppers Say About ROKA
Created with AI, based on recent reviews
ROKA receives highly polarized feedback with significant quality and durability concerns. Multiple reviewers report frames breaking within days or weeks of purchase, with temples snapping and materials feeling rigid or stiff. Additional complaints include aggressive upselling during checkout, poor shipping tracking updates, unresponsive customer support, difficulty with order cancellations, and high prices relative to perceived value. However, a segment of satisfied customers praise the craftsmanship and quality of the eyewear itself, highlighting features like attention to detail and included accessories. One reviewer specifically commended customer service representative Emily for exceptional service recovery.
The stark divide in ratings suggests ROKA may struggle with consistency in product durability and quality control across different styles and orders. While some customers consider the eyewear worth the premium price and report excellent individual service experiences, the prevalence of structural failures and frustration with company policies has resulted in a low overall rating. Potential buyers should weigh the positive craftsmanship testimonials against the considerable risk of durability issues and challenging return processes.
Customer Reviews (23)
Sorted by: Most recentBrandon K.Dec 30, 2021
My first Roka glasses were the Bartons and I'm really impressed! The design is great, they feel premium, and they're built to last. The customer service has been fantastic as well. Austin recently helped me with a problem and was incredibly fast, friendly, and genuinely helpful. Definitely worth trying. Love the product!
Vincent P.Dec 30, 2021
Just got my first pair of Roka glasses - the Bartons - and they're incredible! Love how they look, feel really solid, and seem like they'll last. The customer service team has been amazing too. Austin recently helped me sort out an issue and was super responsive, helpful, and professional. Would definitely recommend. Great product!
ROKA Review FAQ
What is ROKA's average rating on RetailCoupons.com?
ROKA is rated 2.4 out of 5 based on 23 customer reviews on RetailCoupons.com. The ratings are highly polarized, with 61 percent one-star reviews and 30 percent five-star reviews, indicating significant inconsistency in customer experiences.
What do customers praise most about ROKA?
Satisfied customers highlight excellent craftsmanship and quality construction of the eyewear itself. Some reviewers report that ROKA frames exceed more established brands like Oakley in quality. Positive experiences also include thoughtful touches like included accessories, handwritten thank you notes, and exceptional customer service from individual representatives.
What are the main complaints about ROKA?
The most common issues are durability problems, with multiple customers reporting frames breaking within days or weeks of purchase, including snapping temples and nose pieces. Other recurring complaints include aggressive upselling at checkout, poor shipping tracking and communication, unhelpful customer support, difficulty canceling orders, and prices considered high relative to product longevity and value.
Would customers recommend ROKA?
Recommendations are mixed and depend heavily on individual experiences. Five-star reviewers enthusiastically recommend the brand and praise customer service recovery efforts. However, one-star reviewers explicitly state they would not return and caution against purchasing due to durability failures and poor customer service experiences.
How can I write a review for ROKA on RetailCoupons.com?
RetailCoupons.com welcomes verified customer reviews. Share your honest experience with ROKA products and service, including specific details about quality, durability, customer support, and value. Your feedback helps other shoppers make informed decisions and provides valuable insights to the retailer.
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