ROLI specializes in innovative music production hardware and keyboards, including its Seaboard and Piano product lines designed for musicians and producers. This page features customer ratings and reviews from RetailCoupons.com shoppers to help you understand real experiences with ROLI's products and service.
ROLI Reviews
3.7
24 reviews
What Shoppers Say About ROLI
Created with AI, based on recent reviews
ROLI shoppers are divided, with strong enthusiasm from satisfied customers and serious frustration from those experiencing issues. Positive reviewers consistently praise the quality of ROLI's innovative music keyboards, fast shipping on in-stock items, and responsive customer support, with particular appreciation for the technical knowledge of support staff and the active community on Discord. However, one-star reviews reveal significant problems with order fulfillment delays (items arriving months late or not at all) and unresponsiveness to support requests regarding defective products, with at least one customer reporting nearly a year of unresolved issues after receiving a broken piano.
The sharp divide in ratings (67 percent five-star versus 29 percent one-star) suggests ROLI delivers exceptional experiences when products arrive as expected and support is needed for minor issues, but struggles significantly with fulfillment timelines and follow-up support for defective units. Prospective buyers should be aware that delivery delays and support responsiveness appear to be recurring concerns, particularly for special orders or during busy periods.
Customer Reviews (24)
Sorted by: Most recentLauren H.Apr 7, 2026
Really happy with both the product and the support I got. Got my in-stock item super quickly. The keyboard is fantastic and it matches all the tutorials I saw beforehand. My kids enjoy it too. I had to cancel part of my order due to some changes, and they processed the cancellation and refund right away without making a fuss.
Nicole S.Mar 31, 2026
The technical support team is friendly and knows their stuff. They fixed my issue in a satisfactory way.
Daniel V.Mar 9, 2026
Really let down by this company, especially since they used to be so responsive with customer support. Got the Piano with the 49 colored keys in early November but it arrived broken. I've emailed support multiple times, but after three months I still haven't gotten a response that would let me get a replacement. It's been almost a year waiting for this during the pre-order phase, and now three months since it showed up damaged. The keyboard is still in the box because I can't use it. It's honestly ridiculous. I've never seen another company behave this way despite owning gear from many different brands. Terrible experience that I wouldn't wish on anyone.
Kevin S.Feb 28, 2026
Ordered a Piano M back in December thinking it would be perfect for Christmas. Here we are in late February and still no keyboard. They keep telling me mid-March, but I'm skeptical at this point. Support does send updates but never actually addresses what I'm asking. If you're considering this as a gift, I'd recommend looking elsewhere. The product itself is probably fine, but the delivery and support situation is absolutely unacceptable and the dates they give you aren't reliable.
Gabriel R.Feb 28, 2026
Love what ROLI makes. The support on Discord is great and the community is awesome too. Been playing around with the Airwave along with the Piano and Seaboard for about a month now and it's been such a fun experience.
Alexander D.Feb 27, 2026
Fast and helpful customer support. The products themselves are great quality.
Michael W.Feb 25, 2026
First time buying from ROLI and I got the Piano and Airwave together. Yeah it took a while to arrive, but now that I have them I'm happy with both. Had one small issue with the Piano keyboard but they took care of it really quickly.
Samuel G.Feb 22, 2026
Waiting almost five months for the keyboard I bought. I've submitted a bunch of support tickets and not one has gotten a response. Starting to think this might be some kind of scam dressed up as a real company with good marketing but zero ability to actually send what they're promising. Crazy that so many people seem to have this problem and they keep selling. WATCH OUT before you order. The products are real but something is seriously broken inside this company. When they reply on review sites they say to contact their support email, but THEY DON'T ANSWER EMAILS sent there. So it's basically a lie to make themselves look good. I've tried reaching out four separate times over months and never gotten a single response.
Michelle T.Feb 21, 2026
Still waiting for my Airwave that was supposed to arrive before Christmas. Really disappointed.
ROLI Review FAQ
What is ROLI's overall customer rating?
ROLI is rated 3.7 out of 5 based on 24 customer reviews on RetailCoupons.com. The rating reflects a polarized customer base, with 67 percent giving five stars and 29 percent giving one star.
What do customers praise about ROLI?
Satisfied reviewers consistently highlight the quality and innovation of ROLI's music keyboards, fast shipping for in-stock items, knowledgeable technical support staff, and the helpful community presence on Discord. Customers also appreciate ROLI's willingness to process refunds and cancellations without complications.
What are the main complaints about ROLI?
Dissatisfied customers report significant delays in order fulfillment, with some waiting several months beyond promised delivery dates. Additionally, some reviewers describe unresponsive customer support when dealing with defective products, including cases where support inquiries went unanswered for extended periods.
Do customers recommend buying from ROLI?
Recommendations are conditional. Satisfied customers strongly recommend ROLI's products and service, particularly for those buying in-stock items or with simple support needs. However, shoppers concerned about delivery timelines or potential defects should research current fulfillment status before ordering, as some reviews indicate persistent delays.
How can I write a review of ROLI on RetailCoupons.com?
After making a purchase from ROLI, you can submit a review through RetailCoupons.com to share your experience with other shoppers. Your honest feedback about product quality, shipping, customer service, and overall satisfaction helps the community make informed purchasing decisions.