Sperry Reviews

Sperry doesn't follow through on what they advertise. I got boots from their website and they had a promotion for new customers to get fifteen percent off. I ordered as a guest and signed up for text and email notifications about my order. I got an order confirmation but didn't see the fifteen percent taken off. My order is being processed but hasn't shipped yet. I called customer service and they said since I didn't create an account with a password I couldn't use the new customer discount. That's nowhere on their website. They told me I could get ten percent off if I sign up for my next order.

Really like Sperry shoes. Haven't dealt with their customer service so can't speak to that but I'm a huge fan of their storm hiker snow boots. I haven't needed new ones in a long time because the pair I have keeps holding up even though I wear them weekly. Would tell my friends to get them.

My daughter got duck boots as a Christmas gift but needed a different size so I wanted to swap them for another size. Turns out this established company that you'd think could handle a simple exchange apparently can't. What's worse is the boot was marked final sale during Thanksgiving weekend when people are mostly buying gifts. I'm beyond disappointed and frustrated with Sperry. I know the customer service people aren't making the policies but I wanted to talk to a supervisor and was told no. What started as being upset about the boots and not being able to get a different size turned into a really unprofessional conversation with the call center. Sperry I won't buy from you again and I'm telling people to be careful before spending money with this company. Buyer beware.

The actual shoes are good quality but the customer service is really terrible. Getting responses takes forever and when you do they're generic and they don't actually try to fix things. Packages never get to you when promised and when there's a delay nobody tells you what's going on. Returns and dealing with issues becomes a nightmare with no understanding and zero follow-up. The real problem here isn't the shoes themselves it's how they treat customers after you've given them your money.

I ordered boat shoes on early December for a Christmas present. It's now late December and they still haven't shipped out. I tried calling but the wait time was super long so I tried using chat instead but it just sent me around in circles and I couldn't get anyone to actually help me.

I bought two pairs of boat shoes in different colors. On their website the product photos for both clearly showed shoes without regular shoelaces and no crossing lacing pattern. But what I got were two pairs that definitely need laces tied which is totally not what the pictures showed and not what I wanted. I had a vacation coming up so I didn't have time to return them and get replacements. I called customer service and the rep told me that other people have reported this issue too and that they already asked for the website pictures to be updated but they still haven't changed them. Since I was in a time crunch I politely asked for one replacement pair but they said no unless I shipped the ones back first which I couldn't do. This whole thing shows they have inaccurate photos and won't work with customers. I'm not going to shop there anymore.

I got rain boots just under two years ago. I only wore them when it actually rained. A year later both boots had rips in the exact same spot. I called the company to ask if there was anything they could do. The boots were eighty dollars. They said no. The boots can't be fixed and taping them won't help. I wouldn't recommend this company based on both the products and how they handle customer service. They clearly don't stand behind what they sell.

I ordered two pairs in my size from the website and had charges go through twice but then both orders got canceled. Sperry's just not running their business right.

My first order shipped to a USA address instead of where I actually needed it delivered. Their tracking wasn't great but they did refund me so that worked out. I placed another order and had to wait again. When it finally got here the leather quality is clearly not good. I'm wondering how long these shoes will actually last me.

I'd rate them zero if I could. I've been buying Sperry shoes for over fifty years. Got a pair online and the shoelaces immediately broke. They sent the wrong replacement laces and refused to refund the shoes. This whole thing is a waste of my time. Their customer service is awful. I'm going back to another brand I trust.