Spyder Active Sports Reviews

Got someone else's order shipped to me instead of mine. They're making me handle all the paperwork to fix it and I have to pay to send it back before they'll give me my actual items. This mistake is completely on them but somehow I'm the one fixing it. Even worse, they told me to fill out the customs form wrong on the return label. I'm still fighting for a refund and can only assume it'll be just as frustrating as this whole process has been.

Placed an order online but they shipped me someone else's stuff. Now they want me to handle everything myself to fix their mistake and eat the return costs before they'll send what I actually paid for. It's all their fault but I have to deal with it. What really concerns me is they wanted me to use incorrect paperwork on the shipping label. Still fighting to get my money back and honestly I expect this to be just as painful as getting the wrong order was.

Reached out to their customer service on Black Friday. It's now over two weeks later and I haven't heard anything back. Because they never responded, I ended up missing the sale I was asking about. Even sent a follow up email reminding them I was still waiting. Still nothing.

I've been a loyal Spyder customer for years and loved their products. Then I started a warranty claim and everything fell apart. Sent in a jacket in early March. Heard nothing for weeks, so I followed up. Got told they couldn't repair it and to pick a replacement. I did the same day but never got anything. Kept reaching out with no response. Months later someone finally got back to me saying what I picked wasn't available. We arranged a store credit and a code that supposedly worked after September 1st. Tried using the code in late September and it didn't work. Asked for help multiple times and got nothing. Still no resolution as of now. Found out they might be going through financial trouble. Something's definitely changed with this company and I'm extremely let down and frustrated.

Bought a pair of Overweb GTX ski gloves in my usual medium size. I've worn their gloves for years with no problems but these are awful. The fingers are way too tight and the thumb is short plus awkwardly sewn so you can't move your hand properly. Almost impossible to wear comfortably. Tried returning them and first they said no way it's too late. When I pushed back they finally agreed but wouldn't honor what their own return policy said I should get. After complaining again they offered a bit more and I accepted. When I actually got the credit though it was only the smaller amount I had already turned down. Don't buy from them. The products aren't good and customer service can't be trusted.

Ordered a hat for my son directly from them after checking retail stores. Huge mistake. Placed the order early December and kept seeing it stuck on 'in progress' status. When Christmas was getting close I finally called customer service. They said they'd look into it and email me back. Next thing I know, they cancelled the whole order. No gift for my kid. Pretty much hate them now.