Stance specializes in novelty and performance socks with distinctive designs and patterns. This page aggregates customer ratings and reviews of Stance socks and their online shopping experience. Read what shoppers say about product quality, sizing accuracy, customer service responsiveness, and overall value.
Stance Reviews
2.6
17 reviews
What Shoppers Say About Stance
Created with AI, based on recent reviews
Stance socks receive sharply divided opinions from shoppers. Supporters praise the designs, comfort, and fit of the actual socks themselves, with some customers noting they have owned pairs for years that remain in good condition. However, the majority of recent reviews reflect serious operational and quality concerns that overshadow the product itself.
Recurring complaints center on unresponsive customer service, with shoppers reporting difficulty reaching support through phone, email, or social media. Shipping delays and order processing issues are frequently mentioned, along with inconsistent sizing that makes online purchases unreliable. Several reviewers also report that newer Stance socks deteriorate quickly, developing holes within a year of light wear, which contradicts the quality seen in older pairs. Refund requests have been denied even for products with fit or durability problems. The membership program is criticized as not delivering value given these service failures.
Customer Reviews (17)
Sorted by: Most recentTaylor N.Dec 18, 2020
Spent less than 30 on my order. Ordered it on November 27th and by December 7th still nothing. Left a negative review and someone finally replied saying they'd emailed me about the shipment. Checked both my inbox and spam folder and there's nothing. It's now mid December and I still haven't received the order or any updates from them. At least they have my money.
Rebecca S.Oct 20, 2020
Their products are definitely quality, which is why I ordered them for my son's birthday. Problem is their ordering system is completely broken. I had to place two separate orders just to get him socks and underwear. On his birthday he only got one gift email notification. When I reached out with questions, nobody responded over the weekend. I had to follow up again on Tuesday and finally got an answer. Turns out they can only send one subscription per email address, so my son would need a brand new email just to get his second gift. No phone support either, only email and text. It makes zero sense that you can't order two subscriptions with the same email address. Compare that to Amazon and their system seems ancient. They did refund one order, and the people helping me were nice and polite, but there's only so much they can do when the technology isn't built right.
Sandra L.Aug 13, 2020
I purchased some socks from Stance back in October 2015 as gifts for family members and they knew they'd be premium quality. That first pair I got is still going strong! All my other pairs from since then are holding up great too. They also included a complimentary pair which was really thoughtful. Appreciate the quality work!
Jennifer W.Aug 13, 2020
Bought some socks from Stance back in October 2015 as gifts and I knew they'd be high quality. That original pair is still holding up perfectly! Same goes for every pair I've bought since then. They even threw in a free pair as a bonus which was a nice touch. Really appreciate the quality.
Christopher D.May 21, 2020
Had an issue with my order and their customer service team went above and beyond to fix it. Really friendly and helpful crew. The products themselves are excellent too!
Marco F.Jan 26, 2019
Amazing designs, colors, and artwork! The quality of these socks is really impressive. After searching for so long I finally found exactly what I wanted. These are made from strong, high quality material with great durability. Ordering online is a nice experience too since they ship in a beautiful box with protective paper so nothing gets damaged. The customer service is wonderfully friendly. Shipping to Europe is also a huge plus!
Elena G.Jan 26, 2019
The designs, colors, and artwork are absolutely stunning! The sock quality is fantastic. After searching for decades I finally found the perfect socks. The material is strong and durable. When you order online they ship them in a beautiful box with protective paper wrapping so they arrive in perfect condition. Their customer service team is super friendly and helpful. Plus they ship to Europe which is amazing!
Stance Review FAQ
How is Stance rated on RetailCoupons.com?
Stance is rated 2.6 out of 5 based on 17 customer reviews. Ratings are highly polarized, with 53 percent one-star reviews and 35 percent five-star reviews, indicating very different customer experiences.
What do customers praise about Stance socks?
Positive reviewers consistently highlight the quality, design variety, comfort, and fit of Stance socks themselves. Some customers report owning pairs for many years that remain in excellent condition, and many appreciate the distinctive patterns and styles available.
What are the main complaints about shopping at Stance?
The most frequent complaints involve unresponsive customer service (difficulty reaching support via phone, email, or social media), slow or stalled order processing despite charges being applied, inconsistent sock sizing across products, and durability issues with newer pairs developing holes quickly after light wear. Several customers also report refund requests being denied.
Is the Stance membership worth it?
Based on recent reviews, the membership program is not recommended. Customers report it is not worth the cost given the service failures and lack of apparent benefits that justify the price.
Do shoppers recommend Stance?
Recommendations are mixed and conditional. While some loyal customers continue purchasing Stance socks despite service issues because they value the product quality, others explicitly recommend buying from alternative retailers instead. Many shoppers suggest avoiding Stance due to customer service failures and quality concerns with newer inventory.