STAUD offers designer clothing and accessories, including decorated handbags and footwear. This page aggregates verified shopper ratings and reviews to help you understand what customers experienced when ordering from staud.clothing.
STAUD Reviews
2.0
21 reviews
What Shoppers Say About STAUD
Created with AI, based on recent reviews
STAUD shoppers are deeply dissatisfied with the brand's order fulfillment and customer service. Recurring complaints include missing shipments with no tracking updates, orders arriving weeks late or not at all, items shipped in damaged or used condition despite premium pricing, unresponsive customer support that fails to address issues promptly, and unexpected return shipping charges. Shoppers report charged upfront shipping fees, items arriving in poor condition, and difficulty obtaining return labels or exchanges within the stated return window.
A small portion of recent buyers express satisfaction with the brand (24 percent five-star ratings), suggesting some positive experiences exist, though these are vastly outnumbered by reports of failed orders and poor service. The combination of high prices (items ranging from $200 to $400 and above), unreliable delivery, quality issues, and unresponsive support has led multiple shoppers to characterize STAUD as untrustworthy and to warn others against purchasing from the store.
Customer Reviews (21)
Sorted by: Most recentJessica P.Apr 30, 2021
This was my first time with them and I was excited about a bag I picked up on sale. Opened it up and immediately noticed scratches and scuffs all over the leather. Contacted them to see about swapping it for an undamaged copy. They said no. I was totally confused because I'm not even asking for cash back, just a different bag. Sent pictures as proof and their response was basically sorry, it's on sale so no returns. Asked again and got radio silence. Don't recommend. They won't take responsibility for their products even when you get them damaged straight out of the box.
Marina P.Mar 25, 2021
I'm speechless. Absolutely dishonest company. They claim they don't take returns from my country but then said they'd accept one for store credit as a special favor. My return disappeared in transit because they gave me a bogus address. Almost two months later and I can't reach them. No refund, no store credit, no bag. This is the most upsetting shopping experience I've had.
Karen V.Jan 31, 2021
This could have been a bad experience, but great customer service saved it. A couple weeks after I placed my order, they told me a top I ordered was unavailable. It was part of a bundle so I was let down. Their response was really understanding they just shipped the other piece for free and refunded what the top cost the very next business day. My order hasn't arrived yet but I'm confident the quality will be amazing.
Michelle L.Jan 31, 2021
This could have easily been a low rating, but their response turned it around completely. About two weeks after ordering, I found out a top I wanted wasn't available. Since I got it as a set with a skirt, I was pretty frustrated. They got back to me saying they understood and would just send the skirt free while refunding that part. True to their word, the money showed up the next business day. Haven't gotten my stuff yet, but I'm confident the quality will be great.
Amanda S.Jan 29, 2021
Worst experience with their support team hands down. I ordered two things and neither shipped for over a month. One turned out to be unavailable so they refunded that without even telling me it was out of stock. When the Tommy bag finally came after six weeks, it showed up damaged. I asked to exchange it for an undamaged one but instead got a refund because they didn't have stock. Completely over it.
Monica T.Nov 19, 2020
Really happy with my shopping experience here. Shipping to other countries was surprisingly quick and the quality of their pieces is solid. I'd definitely recommend shopping with them.
Priya K.Nov 2, 2020
First and only time ordering from them online. Really let down by the whole thing. The package arrived in a beat-up box that had clearly been reused. I normally take a size 2, but their size 2 was way too loose. Called to arrange a return and got attitude from the representative, who claimed I'd gotten it at a sample sale so tough luck. The website never mentioned anything about items being final sale when I checked out. Then she suggested I pay a tailor to fix the fit. Just rude and unhelpful. Not shopping there again.
Linda R.Aug 19, 2020
Been buying from them for four years straight. Every single order arrives in perfect condition with beautiful packaging that looks exactly like the photos. Whenever there's been an issue, it gets handled immediately. Haven't had many problems honestly. They're such a great company and wonderful to work with. Those bad reviews I've seen have to be fake.
Jennifer W.Aug 19, 2020
I've been a loyal customer for about four years now. Every single time something arrives, it's been flawless. The packaging is gorgeous and everything matches the photos perfectly. The couple of times something needed attention, it was taken care of right away. This company is fantastic and a pleasure to buy from. I think those terrible reviews floating around are completely fabricated.
Rachel B.Mar 2, 2020
I got a belted blazer that I wore just a couple times before the belt buckle split apart. Asked if they could swap out just the belt but was told the entire jacket had to go back. Getting the return label took over a week because of some technical issue on their end. By then the blazer had dropped in price and I got zero assurance they'd even have a replacement in stock. Decided to just get it fixed elsewhere instead. Won't buy from them again. For the price point, the craftsmanship is disappointing. Combined with the hassle, it wasn't worth it.
STAUD Review FAQ
What is STAUD's overall rating on RetailCoupons.com?
STAUD is rated 2.0 out of 5 based on 21 recent shopper reviews. The rating distribution is heavily weighted toward one-star reviews, with 76 percent giving the store one star and 24 percent giving five stars.
What are the main complaints about STAUD?
Shoppers most frequently report shipping problems (missing orders, lack of tracking updates, extended delays), items arriving damaged or in used condition, unresponsive customer service, slow response times to support inquiries, unexpected return shipping fees, and difficulty obtaining exchanges or return labels within the stated return window.
Are there quality concerns with STAUD products?
Yes. Multiple reviewers report receiving items in used or damaged condition despite the high price point (ranging from $200 to $400 and above). One shopper received boots with visible creases, dirt, and no dust bag, while others received wrong items entirely. Shoppers note that the premium prices do not correspond to the quality received.
How responsive is STAUD customer service?
Shoppers consistently report poor responsiveness from STAUD's support team. Common issues include delayed responses (taking four to seven days), misunderstanding customer concerns, staff not picking up phones or responding to emails, and generic follow-up messages that ignore the original complaint.
Should I shop at STAUD?
Based on current reviews, most shoppers do not recommend STAUD. While a small percentage report satisfaction, the overwhelming majority experienced order fulfillment failures, unresponsive support, quality issues, and unexpected charges. Multiple reviewers explicitly warn others to avoid the store.