STAUD offers designer clothing and accessories, including decorated handbags and footwear. This page aggregates verified shopper ratings and reviews to help you understand what customers experienced when ordering from staud.clothing.
STAUD Reviews
2.0
21 reviews
What Shoppers Say About STAUD
Created with AI, based on recent reviews
STAUD shoppers are deeply dissatisfied with the brand's order fulfillment and customer service. Recurring complaints include missing shipments with no tracking updates, orders arriving weeks late or not at all, items shipped in damaged or used condition despite premium pricing, unresponsive customer support that fails to address issues promptly, and unexpected return shipping charges. Shoppers report charged upfront shipping fees, items arriving in poor condition, and difficulty obtaining return labels or exchanges within the stated return window.
A small portion of recent buyers express satisfaction with the brand (24 percent five-star ratings), suggesting some positive experiences exist, though these are vastly outnumbered by reports of failed orders and poor service. The combination of high prices (items ranging from $200 to $400 and above), unreliable delivery, quality issues, and unresponsive support has led multiple shoppers to characterize STAUD as untrustworthy and to warn others against purchasing from the store.
Customer Reviews (21)
Sorted by: Most recentFatima A.Dec 15, 2018
The site itself is confusing and hard to navigate. Prices show up in mixed currencies like price plus kw which throws you off. Once an order goes through, there's no cancelling it whether you try the website or contact their team. They also don't accept returns from my country even though the site says they do. If you insist on returning something you have to cover shipping based on their policy. Skip this brand. The same stuff sells elsewhere with better prices and way better return and cancellation policies. Support at those other retailers is friendlier too. I mixed up the two currencies on checkout but texted their support right away once my bank showed a different amount. Hours later they said it was already being packed and couldn't cancel. Got my order three weeks later. Even though I emailed constantly they only replied twice saying DHL had issues. The whole thing was frustrating and I hated what showed up.
STAUD Review FAQ
What is STAUD's overall rating on RetailCoupons.com?
STAUD is rated 2.0 out of 5 based on 21 recent shopper reviews. The rating distribution is heavily weighted toward one-star reviews, with 76 percent giving the store one star and 24 percent giving five stars.
What are the main complaints about STAUD?
Shoppers most frequently report shipping problems (missing orders, lack of tracking updates, extended delays), items arriving damaged or in used condition, unresponsive customer service, slow response times to support inquiries, unexpected return shipping fees, and difficulty obtaining exchanges or return labels within the stated return window.
Are there quality concerns with STAUD products?
Yes. Multiple reviewers report receiving items in used or damaged condition despite the high price point (ranging from $200 to $400 and above). One shopper received boots with visible creases, dirt, and no dust bag, while others received wrong items entirely. Shoppers note that the premium prices do not correspond to the quality received.
How responsive is STAUD customer service?
Shoppers consistently report poor responsiveness from STAUD's support team. Common issues include delayed responses (taking four to seven days), misunderstanding customer concerns, staff not picking up phones or responding to emails, and generic follow-up messages that ignore the original complaint.
Should I shop at STAUD?
Based on current reviews, most shoppers do not recommend STAUD. While a small percentage report satisfaction, the overwhelming majority experienced order fulfillment failures, unresponsive support, quality issues, and unexpected charges. Multiple reviewers explicitly warn others to avoid the store.