Tervis manufactures drinkware including insulated tumblers, mugs, and water bottles. This page aggregates shopper ratings and reviews for Tervis.com to help you understand what recent customers have experienced with their products and service.
Tervis Reviews
1.6
14 reviews
What Shoppers Say About Tervis
Created with AI, based on recent reviews
Tervis is receiving overwhelmingly negative feedback, with shoppers reporting severe customer service failures as the primary complaint. Multiple reviewers describe slow email responses (around 5 days), inability to reach support by phone, unresponsive staff regarding order issues, and difficulty processing cancellations and returns. Several customers report long order delays, payment processing failures on the website, and returns being sent back to them instead of processed. A few long-term customers note a decline in product quality, mentioning that newer tumblers and mugs develop fogging, peeling designs, and durability issues within weeks of use, contrasting sharply with older Tervis products that performed well for years.
While a small minority of reviewers appear satisfied with their purchases, the overwhelming theme across feedback is frustration with operational and quality problems. Customers recommend exercising caution before ordering, citing the company's inability to handle basic customer service functions like timely responses, order modifications, and hassle-free returns as dealbreakers.
Customer Reviews (14)
Sorted by: Most recentPatricia K.Jul 11, 2024
Wanted to order a personalized tumbler so I created an account like they required. They even sent me a welcome message. Then I tried logging in and got an error. I'm pretty sure my password was right but I clicked forgot password anyway. That was three days ago with no email response. I tried the same thing yesterday and still nothing came through. I also submitted something through their contact form and still waiting to hear back.
Christopher J.Jan 8, 2024
Ordered 4 coffee tumblers on December 14, 2023 with free shipping that should arrive by Christmas. I also paid an extra 10 dollars for faster delivery so they'd get here by the 19th or 20th. On the 22nd I called their support line and they told me they forgot to ship it, but they'd add expedited shipping so it would definitely come that night or the next day on the 23rd. My package didn't show up until December 26th. After I called them on the 26th about it, they offered to reimburse the 10 dollars for shipping. How does that fix it? The whole point was getting it on time. They should at least refund the shipping cost for missing their own deadline, then offer something for the inconvenience and the purchase overall. They clearly don't care about doing right by customers. Still waiting on that 10 dollar reimbursement by the way. This company deserves a zero rating.
Rachel G.Mar 4, 2023
This is a horrible, dishonest company with terrible customer service. Do yourself a favor and don't buy Tervis products. I got a tumbler for my son and the lid doesn't stay tight, so it leaks everywhere. I reached out via their chat feature and explained the problem, then they asked when I bought it. The representative told me this was covered under their warranty and said to send the cup in. I paid 12 dollars to ship it out, but then a different employee claimed no one would have told me to do that and said the lid issue isn't actually covered. That makes no sense, I wouldn't have done any of this otherwise. Now I'm out of 12 dollars, they have my cup, and they're refusing to honor what was promised. One of their staff members is making up false stories about what was said.
Tervis Review FAQ
What is Tervis's average rating on RetailCoupons.com?
Tervis is rated 1.6 out of 5 based on 14 customer reviews. The vast majority of ratings are one star, with a small portion of five-star ratings, indicating highly polarized customer experiences.
What do shoppers praise about Tervis?
A minority of reviewers indicate satisfaction with their orders. Some long-term customers report that older Tervis products performed exceptionally well over many years, suggesting the brand historically offered quality drinkware.
What are the most common complaints about Tervis?
The most frequent complaints involve customer service: slow email responses (around 5 days), inability to reach support by phone, difficulty canceling orders, and unresolved return issues where items are sent back to customers instead of processed. Shoppers also report product quality concerns with newer items, including fogging in plastic tumblers, peeling designs, and durability problems within weeks of purchase.
Do shoppers recommend buying from Tervis?
Based on review feedback, most shoppers advise caution. Reviewers warn potential customers about slow service, unresponsive support, and order processing problems, suggesting these operational issues make Tervis difficult to purchase from despite the product appeal.
How can I leave a Tervis review on RetailCoupons.com?
You can submit a review of Tervis after making a purchase. Share your honest feedback about the product quality, shipping, customer service, and overall experience to help other shoppers make informed decisions.
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