O'Neill offers wetsuits, swimwear, and casual apparel for water sports and beach lifestyle. At RetailCoupons.com, we've gathered shopper reviews of their products and customer service to help you make informed purchase decisions. Our ratings reflect the actual experiences of customers who bought directly from the O'Neill US store.
O’Neill Reviews
1.5
25 reviews
What Shoppers Say About O’Neill
Created with AI, based on recent reviews
O'Neill is rated 1.5 out of 5 by 25 shoppers, with the vast majority of reviews expressing serious dissatisfaction. Recurring complaints center on poor product durability (wetsuits wearing thin, clothing developing holes despite proper care, buttons breaking within months), inadequate warranty coverage (limited to three months), and frustrating customer service experiences. Multiple shoppers report extended refund processing times exceeding two months, slow international shipping, and unresponsive support channels across different contact methods. A small minority of shoppers praise fast domestic shipping, helpful customer service representatives, and solid product quality and fit, though these positive experiences are heavily outnumbered by negative feedback.
The overwhelmingly negative rating suggests systematic issues with product quality control and after-sales support that appear inconsistent with O'Neill's price positioning. Shoppers at this price point expect durability guarantees and responsive support, neither of which many reviewers felt they received. The few satisfied customers had positive interactions with specific staff members and quick delivery, but these bright spots do not offset the pattern of complaints about premature material failure and unresolved warranty disputes.
Customer Reviews (25)
Sorted by: Most recentJessica O.Sep 7, 2022
They definitely won't go the extra mile to help you out. I ordered something a size too small and immediately emailed them asking if they could just change my size before it shipped since it hadn't even left their warehouse yet. They refused and just told me to return it instead. I've asked other companies to do this and they've never had a problem with it, especially when the order hadn't even gone out yet. That was my last purchase from them.
Daniel W.May 13, 2022
I placed an order on April 22nd. By April 26th, the wetsuit had arrived but unfortunately came damaged, so I had to send it back. They got the return on May 2nd. Now it's May 13th and I'm still waiting on my refund so I can order a replacement. When I contacted customer service, they told me returns can take up to 4 weeks to process. That would mean roughly 6 weeks from when I first ordered to actually having a usable wetsuit. By the time I can order and get the replacement, I won't even need one anymore this year. I've never seen a return process move this slowly. It's pretty ridiculous.
Christopher J.Feb 22, 2022
Their customer service is honestly pretty bad. The phone number they list for support is basically useless. I tried calling multiple times over several weeks and no one picks up. They put you on hold for a few minutes and then just hang up on you. Email responses take forever if they come at all. I'd strongly recommend staying away from their website. I do like their actual products, but I refuse to buy from them online anymore. Just go to a local shop instead since they probably have actual customer service that answers phones. That's definitely not happening at their website.
Catherine D.Dec 20, 2020
I wanted to buy Psychofreak 3.5mm booties but can't get them shipped to the UK or EU, and they don't distribute those products to Europe either. I ended up having to order through a third party retailer in the US and pay extra import costs just because they wouldn't help me out. It's been 2 years now and I'm still waiting for them to carry this boot in Europe and the UK. Get this product available here please.
Michael L.Jun 23, 2020
I ordered clothes on June 4th and they were supposed to arrive today, but it's now 3 weeks later and nothing. It took me four separate emails just to get someone to respond, and all they gave me were excuses. Their phone line isn't even available. I won't be shopping with them again.
O’Neill Review FAQ
What do shoppers like most about O'Neill?
The small number of satisfied customers praise fast domestic shipping (3-7 days), helpful customer service representatives who provide personalized assistance, good style and fit, and solid overall product quality. Several shoppers appreciate the company's sizing guides and responsive online support from staff members.
What are the main complaints about O'Neill?
The most common complaints involve poor product durability: wetsuits thinning in high-wear areas, casual clothing developing holes despite proper care, and hardware (buttons, zippers) breaking within months of purchase. Shoppers also report frustration with limited warranty coverage (three months), extended refund processing times (over 2.5 months in some cases), slow international shipping (over 10 days to dispatch), and difficulty reaching customer service or getting resolution.
Do shoppers recommend buying from O'Neill?
Based on the review distribution, the vast majority of shoppers do not recommend O'Neill given the frequency of durability issues and customer service problems. Eighty percent of reviews are one-star ratings. Only a small percentage of buyers report satisfaction, primarily those who experienced quick domestic delivery and helpful individual representatives.
How long is the warranty on O'Neill products?
According to shopper reports, O'Neill offers a three-month warranty on most products. Several reviewers expressed frustration that this coverage period is too short for clothing that fails after four to six months of normal wear, particularly at the brand's price point.
How is O'Neill's customer service?
Reviews are mixed. Some shoppers report unhelpful phone interactions and unresponsive support channels when dealing with returns or warranty claims. However, other customers praise specific online representatives like Miranda for going above and beyond to help locate products. International customers particularly note problems with return confirmation emails from the carrier and slow refund processing.