Villeroy & Boch Reviews

This company provides virtually zero customer service. I purchased something from their online store and as soon as they gave me the delivery window, I emailed their team asking if they could push back the delivery a couple days since nobody would be home. They told me no, saying the package was already with them but they couldn't delay it. I asked what would happen if there's nobody there to accept the delivery. Their response was that they'd just drop it off on the front step. When I pointed out that it would almost certainly get stolen in my neighborhood, they basically said to contact them after the fact if it went missing. So I asked to cancel the whole order. Even though the product was sitting in their warehouse, they refused. I had to call the shipping company myself and ask them to hold the package at their location for pickup. The company didn't help at all and wouldn't even respond to my emails about these issues.

Quality has taken a real hit compared to how it was before. I purchased their Basic White dining and breakfast plates back when they were truly premium, but the new ones I ordered don't match up at all. The plates are noticeably thicker now and even the color and feel of the material are off. To top it off, one of the plates showed up with visible scratches on the surface, which makes me wonder if they're even inspecting things before they ship them out.

Got my coffee cup set in great condition and it arrived fast, which was awesome. The packaging was solid too. I have to knock off a star though because the interior box came looking pretty gross with some kind of rusty, sandy residue all over the company branding. That was really strange and kind of gross to see. But honestly, I'm super happy with how nice the cups look and how good the quality is.

Placed an order and paid in full, but the product never showed up. Tried reaching out multiple times with no luck, and still haven't gotten my money back. The lack of support here is absolutely shocking.

We've got one of their ceramic kitchen sinks but it's shaped in a way that keeps water from draining out fully. That makes washing dishes and cleaning basically impossible. For a sink, that's a pretty basic requirement.

My order got canceled and I never received my payment back. Fair warning to anyone considering buying here: you could end up getting ripped off. I've already talked to a lawyer and sent them official notices about getting my refund back, but they haven't replied. This marks the first time I've been scammed on the internet.

I spent over an hour looking around their website and finalizing my purchase, then a few days later got a message saying the order got canceled. Turns out the discount I used wasn't supposed to be valid. It was a frustrating experience and felt like a waste of my time.

The store went ahead and canceled my order without sending back the full amount I paid. Then I noticed those same items got repriced to something much higher. Still waiting to hear anything from them about this mess.

This company is absolutely crazy! Got a gift card for Christmas and it doesn't work at all. I let them know and even gave them a photo of the receipt that came with it, but they just gave me the runaround. Eventually I got a customer service rep and she started fighting with me. She wouldn't stop talking over me and just went on this angry rant. I can't get over how this company acts now. They always seemed so classy. Just skip them.

This business is just unbelievable. I got a gift card for Christmas that turned out to be broken. When I let them know about it and even sent them a picture of the receipt, they kept brushing me off. Finally got through to someone on their help line and she actually started fighting with me about it. She wouldn't let me speak and just launched into this angry tirade. I'm shocked honestly because the company always seemed so upscale. Do yourself a favor and shop somewhere else.