Villeroy & Boch sells premium tableware, ceramics, and home goods through its online store. This page aggregates customer reviews and ratings to help shoppers understand product quality, delivery experience, and customer service performance before making a purchase.
Villeroy & Boch Reviews
1.2
15 reviews
What Shoppers Say About Villeroy & Boch
Created with AI, based on recent reviews
Villeroy & Boch is rated 1.2 out of 5 by 15 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers report pervasive customer service failures, including unresponsiveness to inquiries, inability to modify delivery schedules, and refund issues that have prompted some customers to pursue legal action. Product quality concerns are frequent, with shoppers noting that newer items do not meet the premium standards associated with the brand, citing issues like thick plates that don't match previous purchases, defective products arriving with damage, and functional problems such as ceramic sinks that fail to drain properly.
A small number of shoppers have had positive experiences with packaging and delivery speed, but these rare positive notes are substantially outweighed by complaints about product defects, quality degradation, and the company's inability or unwillingness to resolve disputes. The overall pattern suggests systemic problems with both customer service responsiveness and product quality control that have eroded customer confidence in the brand.
Customer Reviews (15)
Sorted by: Most recentChristopher H.Jan 18, 2024
I was really disappointed by how badly their support team dropped the ball. I've purchased their products repeatedly over many years, but I stopped recently because it became obvious the company doesn't prioritize customer service at all. It's disappointing to see a brand with such a reputation fail at after-sales support. Stay away if you can.
Marcus T.Aug 4, 2022
These tiles are just awful and honestly some of the worst I've ever seen. None of them are actually square, they're all different measurements, and tons of them are bent and not even usable. You're lucky if an entire box doesn't have something broken or messed up. Would never suggest this brand to anyone and I'm never ordering from them again.
James P.Dec 3, 2021
Their customer service team left a lot to be desired. I needed to send back some items that came in two separate packages, but they only provided one shipping label. When I called the phone line asking for a second label, the call center wasn't located in my country and the staff had difficulty communicating in clear English, which made getting help really difficult.
Robert D.Oct 2, 2021
The actual merchandise is really solid, but the company's support is a total letdown. I've been buying their stuff for years and years, but I'm done now. It's pretty clear this company doesn't actually care about taking care of its customers. That's unfortunate for a brand like this, but dealing with them when something goes wrong is just too much headache.
David L.Jan 29, 2020
We had an issue with a bathroom fixture from a purchase made three years back in our apartment complex. We submitted photos of the problem, but instead of coming out to look at it themselves, they just refused to take responsibility and wouldn't even tell us what might be causing it. That's what I'd call pretty bad support.
Villeroy & Boch Review FAQ
What is Villeroy & Boch's average customer rating?
Villeroy & Boch is rated 1.2 out of 5 based on 15 customer reviews on RetailCoupons.com. The overwhelming majority of ratings are one star, indicating widespread customer dissatisfaction.
What are the main complaints shoppers mention?
The most common complaints involve inadequate customer service, including unresponsiveness to inquiries and refusal to accommodate delivery requests. Shoppers also report quality issues with products not matching the brand's premium reputation, defects in items upon arrival, and functional failures such as poorly draining sinks.
Have customers reported refund or payment issues?
Yes, multiple reviewers report significant problems retrieving refunds after order cancellations or non-delivery, with some customers noting that the company has been unresponsive despite multiple contact attempts and formal legal notices.
Is product quality consistent with the brand's reputation?
Reviewers indicate that product quality has declined from previous standards. Customers report that newer purchases do not match the premium quality of older items, with issues including visible defects, material quality changes, and products that fail to meet basic functional requirements.
Are there any positive customer experiences?
A small minority of shoppers reported satisfaction with packaging quality and fast delivery times. However, these positive experiences are rare and do not offset the widespread complaints about service and product issues.