Fox Head Reviews

This is hands down the worst online shopping experience I've ever had. Bought a helmet and the shipping status never updated. When I contacted Fox support, all I got back were AI responses that made me wait around for days until they finally said they couldn't ship it because of technical problems. They told me to just order again. So I placed another order after they refunded me, only to run into the exact same issue! Not ordering from this place ever again. Absolutely terrible.

This place is totally fraudulent. Got a mountain bike helmet and the picture made it look black and gray like it would match my bike perfectly. When it arrived I was shocked - it's just solid black. Total letdown. The side straps won't adjust either, so it doesn't fit right on my head shape. Plus the thing scratches if you look at it wrong and they're charging hundreds of dollars for garbage. Tried returning it and they hit you with a restocking fee, then tell you not to use the original box so you gotta find your own. Even after that they take like 3 to 10 business days to refund your money. I went through my bank instead and made them give my money back. Oh and they don't post negative reviews on their website - they just disappear. Shady company, don't do business with them.

Absolutely awful service. Wanted to return something so I emailed them to ask for a return label. Had to email three times before I got anything, and when the label finally came through, it had another customer's name, address, and phone number on it - plus it was supposed to go back to me. Called them up and after waiting on hold for almost half an hour I explained how serious of a privacy issue this was. They sent a correct label and said they wouldn't charge me the 9 pound return fee. The products are actually great but the operations are a disaster - this brand really needs someone better in charge.

Fox doesn't let you return anything. They won't provide return paperwork and they don't email back or answer phones. Their sizing is all over the place too - you get stuff that's either really loose or super tight. With no return option, you're stuck with clothes that don't fit. Lost 150 pounds on this mistake. Just don't buy from them unless you're totally sure everything will work out.

Got a jersey that wasn't quite what I was hoping for. Alexis from their team took care of it really quickly and had a replacement sent out within a day. Awesome support.

This company has one of the worst customer services I've seen. Ordered a helmet that dropped 20% in price right after I bought it. Asked if they'd match the lower price to save me the trouble of sending it back and reordering. They took forever responding and by then the item was gone, so no price adjustment. Meanwhile I'm getting two spam ads a day from them. Reading other reviews here doesn't make me want to risk returning anything anyway. Actually, they did end up refunding the price difference after I updated my first review, so credit to them for that. Hoping they'll get better since the actual products are really well made.

Looks like they left out most of what I ordered and I'm just losing my money. Can't even reach customer service to get help. It's unreal that someone is actually getting paid to do this job, honestly wonder what's going on over there.

Like everyone else posting about this, the customer service here is absolutely terrible. I just wanted to return something I never even used - mainly because delivery took so long that I didn't need it anymore by the time it showed up. Haven't heard back from their customer service people even though I've tried reaching out many times. Definitely a lesson learned the hard way.

Placed an order for 2 t-shirts and everything seemed fine at first - got email confirmations and the package arrived pretty quickly. Problem is they sent me a completely different shirt than what I ordered. I've been trying to reach someone about this but can't get through to anyone.

Really wish I had done more research before ordering. Put in an order for 4 T-shirts on July 5th and the charge went through right away, but I still haven't gotten anything. I got a confirmation with a tracking number but no info about which shipping company it is or how to track it. The contact numbers and emails on their site don't seem to work - except one that wants you to leave a message but nobody ever calls back. One time someone actually answered and said the package was shipped, promised to email me a new tracking number, but that was 6 days ago and nothing arrived. These folks are running a scam, not a legitimate business. Stay away.