Adidas UK Reviews

Poor handling of a refund issue involving another retailer. The left side doesn't communicate with the right side. A system glitch has left me fifty pounds short and nobody is responding. Well played, Adidas. Really appreciate the help.

The customer service here was shocking. I had to ask for the same things multiple times and kept getting copy-paste answers that didn't even address what I was asking. When I finally did get a real response from someone on the team, it was vague and unhelpful. Some of the messages weren't even written in clear English. The free shipping is nice, but the second something goes wrong you're on your own. I requested a copy of our chat history and was told I could download it after we finished, except I never got that option. Make of that what you will.

How is an e-gift card taking longer than a few minutes to show up in my email? I ordered it five hours ago and the status is still processing. How is that even possible? I even contacted customer service and they couldn't do anything except tell me to wait until later today. That's not helpful at all.

Adidas combined with Royal Mail is an absolute nightmare of incompetence, broken systems, and zero customer service. I got an email from Adidas saying my order was on the way, then another saying it would arrive that day. Royal Mail sent the same message, and their tracker even showed the package out for delivery. Then nothing. I waited around all day and night, no delivery attempt, no explanation. Still nothing today, no email, text, nothing about what happened. I tried calling Royal Mail and waited over an hour on hold. Checked the Adidas website and it now says delayed, but they never notified me, no new date, no reason. Royal Mail's tracker still says it was delivered yesterday. Adidas deals are great and the products are solid usually. But I honestly can't recommend ordering because you might actually get your stuff or you might not.

Stay away from this company. Adidas gave me a gift card refund for about 33 pounds in early 2026. When I tried to use it, first I was told the card was frozen, then it said zero balance. I asked what was going on and Adidas claimed I'd already used it on two orders from late 2025. Wait, 2025? So they're telling me I used a gift card from 2026 on orders from 2025? That makes zero sense. I sent them proof via email showing the timeline didn't add up. Despite how obvious this was, Adidas just kept repeating the same robotic responses and refused to actually answer my question. I'm doing a chargeback with my bank and I'm never using Adidas again. They clearly don't care about their reputation, just taking as much money from customers as they can.

Terrible customer service. They tell you one thing and then do something completely different. How a multi-billion pound company operates like this is beyond me.

I've had the absolute worst customer service experience this week. I dealt with multiple advisors who clearly couldn't understand what I was saying, plus one who promised to escalate my issue and then didn't. Every single one of them was saying they'd help and not to worry, but nothing actually got done. The level of incompetence was staggering. Adidas, you should be ashamed of how your customer service team operates.

I really like Adidas shoes, but another order of mine got messed up. I ordered some shoes that were supposed to come in white and black, and instead they arrived in white and green. This is a huge problem and totally unacceptable from such a major company.

I reached out to Adidas customer service for help. I bought a pair of special edition sneakers from someone privately but they lost the extra laces and I can't find replacements anywhere. Adidas never even bothered to get back to me. I'm really frustrated about this. I've spent a ton of money with them recently, so calling this customer service pretty disappointing would be generous.

I paid for my order and the money came out of my account, but it got shipped to a completely wrong country and address. They kept sending me emails about delivery progress, which was useless. When I reached out to customer support, it was a total waste of time. They told me I could change the address online, but that option doesn't even exist. I called them back and the rep just wouldn't stop talking and then put me on mute. The whole thing made me furious. My package arrived nowhere, I'm out the money, and nobody seems to care about fixing this at all.