Betsey Johnson Reviews

Bought a pair of cute Christmas Lights shoes from Betsey Johnson and I'm really into them, but wow do they smell bad. Whether it's from rubber or chemicals, the odor is intense and lingering. These weren't budget shoes either. I'm hoping that airing them out helps, but if the smell stays I'll have to return them, which would be disappointing since the design is adorable.

I used to love Betsey Johnson back in the day, but that's no longer the case. Recently bought some earrings through Amazon and they came broken and unwearable. The packaging was just a paper envelope with nothing else protecting them. Not sure if that's on Betsey or Amazon, but in years of shopping on Amazon this has never happened. Betsey Johnson is officially off my list.

Got a pair of shoes for my wedding day and discovered they were on backorder. I originally placed the order in April and after being given the runaround twice, they removed the shoes from their website altogether. I requested to cancel and get my money back. Really disappointing experience overall.

This is the absolute worst experience ever. I meant to order one pair of shoes but accidentally got two in my cart. Called before they shipped to fix it but they said the order was already gone. No problem, I'll just send one back right? Delivery took almost a week longer than promised, and the whole thing took three weeks. Love the shoes themselves but didn't want to pay return shipping on the extra pair so I'll probably try to sell them at a loss on Facebook. That part I could deal with, but then in March I got three separate bills in the mail from FedEx. Bills for 81.46 dollars, 150.13 dollars, and 218.00 dollars. Contacted them and got nowhere. Ended up spending nearly a thousand dollars on two pairs of shoes. Completely not worth it. Never ordering from here again.

Ordered a gift for work and the order got cancelled the next day because my credit card payment didn't go through due to a number entry mistake on my part. Since I'd used a promotional code and paid for expedited shipping, reordering would have cost me thirty bucks more and blown my budget. The customer service team really came through and reapplied the same discount and shipping speed to my new order. Very much appreciated.

I ordered something on December 2nd and checked the site the next day only to find it was already sold out. I reached out twice asking about my order status and only got automated responses about holiday delays. When I finally called support on the 14th, they casually mentioned the item wasn't in stock anywhere and never bothered contacting me to let me know. Seems like they were banking on keeping my money if I didn't follow up myself.

Tried returning boots but they said it was final sale and wouldn't accept the return. Nothing during checkout indicated the items were final sale. I spent weeks fighting with their customer service with no luck, so I disputed the charge with my credit card. I won because I had screenshots showing that final sale was never mentioned anywhere in my purchase process. Also, they ignore unsubscribe requests from their marketing emails. I will absolutely never buy from this company again.

I bought two dresses for a specific event and paid extra for rush shipping. They arrived after the event was over. I called asking if I could return them and get the shipping cost back. Customer service promised to email me a return label. I never got it. Called again and got the same promise. Still nothing. When I used their chat feature, they told me I could only return one dress, not both. After explaining my whole situation, they said no anyway. I had to dispute the charges with my credit card company to get my wasted money back. The whole experience was frustrating, and honestly the dress quality didn't justify the price anyway.

Purchased shoes specifically for my wedding day. The strap snapped after just two hours of light activity like getting photos taken. I called customer service asking for a refund, but they denied me since it was past their thirty-day window. They sold me a subpar product and refused to make it right. Their support team is completely useless. I also posted a negative review about this experience and they refused to let it go live. This place is shady. Do yourself a favor and shop elsewhere.

Be aware that their size chart follows China sizing, not American standards. I ordered a white dress in a standard large based on their chart recommendation for a US 12 or 14, but since it's made in China the fit was completely off. Their large actually fits like a US medium, so you really need to go up two sizes if you wear a standard US 14. The shipping also took over a week, though they do mention that upfront if items need to be located from another warehouse. I gave four stars mainly because the dress itself looks gorgeous and was packaged really nicely. They do offer returns and the ability to resell if it doesn't work out.