Billabong Reviews

Kicking myself for not reading the reviews before buying. Got two items from their EU site and got confirmation for both saying they'd ship separately. One arrived fine with tracking that actually worked. But the second one? Got a shipping confirmation, but the tracking link just pulls up an error page. The order status just says shipped with no real tracking. It's been two weeks and nothing. I contacted support six days ago and still haven't heard from a real person. Sent another request today. I feel dumb for thinking this brand was legitimate.

Not shopping here anymore. The customer service is abysmal, the quality is poor, the prices are way too high, and the whole thing was a disaster. I sent back my order because paying $120 for a couple shirts and a hat seemed crazy. But it took them a full month to give me my refund, and that's after sitting around for two weeks after they got the package. Nobody replied to my emails at all. I finally got someone on chat and they were rude about it. Honestly shocked this company is still operating.

Really bad. Never got an order number. The clothes showed up in plastic bags all wrinkled and smashed, and nothing was the right size. Trying to return even one of the three items was nearly impossible. Skip their website entirely.

Went in expecting the worst based on all these bad reviews, but honestly my experience was really positive. My stuff was ready to go within a day and landed at my door in three days flat. I'm dropping one star only because the product was supposed to be cream colored but it looked more stone to me. I'm happy with what I got though and I'd probably order from them again.

I'd been a loyal customer for years with tons of orders. Then I finally needed to return something and everything fell apart. They shut down the return feature, won't answer emails, won't pick up the phone. If I can't return items, I'm not going to keep buying from them. Just stay away unless you're 100 percent certain you'll keep everything you order.

Scammers running this place. Customer service is terrible. Don't order online from them.

Bought board shorts from their site when they were running a holiday deal with forty percent off. The product page said the promo code was good to use. But then at checkout there was nowhere to actually enter the code. No problem, I'll reach out to them about it. Sent four emails and got nothing back. Tried their chat on the website and they said their system won't let them add the discount or refund me the difference. Not interested anymore. You lost a customer.

The worst customer service around. Staff seems completely apathetic and unprofessional.

I got two dresses that are decent quality but pricey. My real issue is the free picnic blanket they were promoting for orders over $150. My total was definitely above that, but I couldn't figure out where to claim it. Finished my purchase and sent an email asking about it. They told me it was only for full price items and if I didn't add it before checking out, I missed out. Not thrilled. I'll think twice next time since I could've bought the same dresses elsewhere with an actual discount.

This company is really awful. I messed up entering my promo code for the free duffel bag when I ordered. When it didn't show up with my package, I called and they said I didn't hit the right button so they can't give me the bag. They told me to return everything and reorder the same stuff to get it. I can't believe they'd rather waste money on return shipping and fuel instead of just helping out a customer. Found out they use questionable manufacturing practices too, so their lack of care doesn't surprise me. I'll return the order but won't be reordering.