Bonobos sells men's casual and professional apparel including pants, shirts, and accessories, with a focus on tailored fits and styling. At RetailCoupons.com, we provide an honest summary of what customers report about their shopping experience, product quality, durability, and customer service to help you decide whether to shop here.
Bonobos Reviews
2.6
21 reviews
What Shoppers Say About Bonobos
Created with AI, based on recent reviews
Bonobos receives sharply polarized feedback, with shoppers split between those who praise the brand and those reporting significant quality and service issues. Negative reviewers consistently cite durability problems (seams separating, pilling, and material deterioration), pricing that does not match product quality, sizing inconsistencies across styles, and frustration with customer support responsiveness. Several customers note that the company's polished online and retail presence does not reflect the actual quality or service they receive. A smaller group of satisfied customers appreciates the brand's styling and customer support team, though even some of these acknowledge a recent decline in overall quality standards.
Common complaints focus on poor construction for the price point, with reviewers describing how garments fail within days or months of normal wear. Return and refund processes have frustrated multiple customers, who report difficulty reaching support through email and a lack of phone or live chat options. The sentiment that Bonobos was once a more reliable brand appears in several reviews, suggesting a perceived drop in standards. Despite the overwhelmingly negative recent reviews, a meaningful portion of shoppers rate the brand highly, indicating that some customers continue to find value in specific products or services.
Customer Reviews (21)
Sorted by: Most recentMarcus T.Jan 4, 2024
Excellent service and really well-made clothing. All of my pieces fit like they were made for me.
Michelle G.Feb 2, 2023
The clothing itself is decent and they do carry extended sizes, but they really should expand that range more. I'm a true medium yet I constantly have to buy XL or 2X, which means there's less selection for people who actually wear those sizes. Plus, the company is owned by Walmart even though they don't advertise it, and from what I've heard, employees are treated poorly too. I stopped shopping there after meeting someone who used to work there. We chatted at a cafe and they were genuinely lovely - they told me they had the best sales metrics across the entire east coast region for an extended period. Despite their incredible performance, leadership rejected their promotion bid, saying it was due to their "personality." It was clear discrimination based on race, and it was heartbreaking knowing how talented and genuinely helpful they were.
Trevor H.Sep 26, 2022
The cloth on these shirts is definitely premium quality, though you'll need to iron them after washing.
Steven M.Dec 24, 2021
I've placed several orders over the last couple years and keep coming back. They've got the best selection of off-the-rack pants and khakis for casual work wear that I've found anywhere. Being on the shorter side, having access to trousers with shorter inseams that actually fit me perfectly straight from the bag is huge. All my pants have lasted really well. Their cotton sweaters are nicer quality than most competitors and have a fitted cut instead of the usual baggy style. Definitely my go-to spot for men's clothing.
Richard V.Dec 21, 2021
Seriously, do not place an order with this retailer. Run the other way. I'll admit their quality is acceptable at best, but that's honestly it. Everything else is a disaster. Getting customer support is virtually impossible whether you try text, phone, or email. I had to escalate to my credit card company and still haven't heard anything from Bonobos. I'm grateful my credit card issuer stepped in because shopping here otherwise would've been a total loss. Don't expect anything good from them. I've permanently moved on and have even reached out to their retail partners to recommend they stop stocking their merchandise.
Christopher D.Dec 21, 2021
If there's any part of you thinking about ordering from these guys, don't. Just don't. Look, I'll give credit where it's due - the clothing quality is passable. But that's where the positives end. Their customer support is basically nonexistent. Getting assistance through text, phone, or email is impossible. I had to bring my credit card company into the conversation and Bonobos still won't respond. Thankfully my card issuer had my back, but if you shop here, prepare yourself for frustration. I won't ever give them my business again. I've even contacted major retailers who stock their brand and suggested they should stop carrying them.
Carlos M.Oct 31, 2020
Pretty solid overall. Their size guide is incredibly detailed and accurate - honestly the best I've seen for bigger sizes. Coupons can be finicky and don't always work as expected, and the customer service has gone downhill since the corporate ownership change. On the bright side, they ship fast and the extended sizes section has a decent variety. I'd suggest giving them a try, just don't expect to be blown away.
Nathan G.Jan 21, 2016
The experience I had with bonobos was excellent - they really understand how to keep customers happy.
Joshua L.Jan 21, 2016
Had a fantastic experience shopping with bonobos - they really nail what customer satisfaction should look like.
Bonobos Review FAQ
What is Bonobos' average rating and how many reviews does it have?
Bonobos is rated 2.6 out of 5 based on 21 customer reviews on RetailCoupons.com. The ratings are highly split, with 52 percent one-star reviews and 33 percent five-star reviews, indicating very polarized customer experiences.
What do customers praise about Bonobos?
Satisfied customers highlight the brand's professional appearance, styling appeal, and responsive customer support team. Some reviewers indicate they have had positive experiences with specific products and appreciate the company's retail locations and web presence.
What are the most common complaints about Bonobos?
The most frequent complaints involve poor durability (seams separating, pilling, and material deterioration within days or months), prices that do not reflect actual product quality, inconsistent sizing across different styles and collections, and difficulty contacting customer support via email with unanswered messages and no phone or live chat options.
Do shoppers recommend Bonobos?
Customer recommendations are divided. More than half of recent reviewers rate the brand one star and advise others to avoid it, while roughly one-third give five-star ratings. This suggests Bonobos may work well for some customers but poses significant risk for others, particularly regarding durability and customer service.
How can I write a review of Bonobos on RetailCoupons.com?
You can share your Bonobos shopping experience by submitting a review on RetailCoupons.com after your purchase. Include details about product quality, fit, durability, pricing, and customer service to help other shoppers make informed decisions. Honest, specific feedback is most useful to the community.
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