Cotopaxi sells outdoor gear and lifestyle products including jackets, backpacks, and other adventure equipment. This page aggregates ratings and reviews from Cotopaxi customers to help you understand their experiences with product quality, warranty claims, shipping, and customer service before you shop.
Cotopaxi Reviews
1.8
24 reviews
What Shoppers Say About Cotopaxi
Created with AI, based on recent reviews
Cotopaxi is rated 1.8 out of 5 by 24 shoppers, and the overwhelming majority of reviews are negative. The primary complaints center on the company's warranty practices: shoppers report that the advertised lifetime warranty excludes Canada and other regions outside the US, making it misleading marketing. Additional recurring issues include unresponsive customer service (with one customer reporting over a month without contact regarding a lost package), difficulty obtaining warranty repairs or replacements even for legitimate claims within months of purchase, and concerns about product durability (jackets tearing from minor contact). Shoppers also describe frustrating experiences with shipping claims and report feeling that customer service is unhelpful or adversarial rather than supportive.
Among the small number of positive reviews, one shopper noted their backpack has held up well over time, suggesting the products themselves may be durable in some cases. However, even this reviewer expressed dissatisfaction with the company's lack of support regarding the warranty. Overall, shoppers consistently express disappointment with the gap between Cotopaxi's marketing claims about quality and durability and their actual experiences with product longevity, warranty fulfillment, and customer service responsiveness.
Customer Reviews (24)
Sorted by: Most recentPatricia G.Jul 19, 2023
Don't buy from here. This is a total scam. I spent over two hundred pounds on my first online order thinking I was getting quality stuff. Turns out they sell garbage products and won't let you return anything if you're not happy. I wore something once and that was it. The pictures on their website look great but the actual stuff is nothing like that. They're basically taking money from you with zero accountability. These operators based in the UK are making bank off us selling cheap products. Their items come from India and Bangladesh where they pay pennies to manufacture low quality goods for our market. I had no clue. Sent back three things because they were all terrible. The windbreaker especially was awful, my husband and I wore it for a short walk and couldn't breathe in the thing. Your body just starts sweating immediately in that plastic material. After just five minutes outside, we were soaked. I've never owned anything so terrible. My husband was shocked, asking what I even bought. He wore it once and we couldn't use it anymore. If you care about your health, stay far away from this company. That hoody labeled Do Good fell apart after just one wash. The strings got damaged and never went back to normal.
Timothy A.Feb 26, 2021
I've been a loyal shopper since 2016. Their message and old school style really appeal to me. I own multiple jackets, fanny packs and backpacks from them. Their quality is solid and I think they're worth the money. Plus I like the scavenger hunt promotions they do.
Brandon C.Feb 26, 2021
I've been a customer since 2016 and just keep coming back. Their company mission is something I genuinely believe in and the retro aesthetic is awesome. Over the years I've picked up several jackets, fanny packs and backpacks. I always feel good about recommending them to friends. The scavenger hunt thing they do is pretty cool too.
David P.Feb 26, 2021
Been buying from these guys since 2016 and can't say enough good things. Their whole mission really resonates with me and I love the vintage vibe of their stuff. I've collected a bunch of their jackets, fanny packs, and backpacks over the years. The quality is solid and I'd definitely tell anyone to check them out. The scavenger hunt promotion is pretty fun too.
Cotopaxi Review FAQ
What is Cotopaxi's warranty policy according to customer reviews?
Multiple reviewers report that Cotopaxi advertises a lifetime warranty globally but does not honor it outside the US. Customers state that when they attempted to use the warranty (for torn jackets, split seams, and other defects), the company either denied coverage based on location or offered unhelpful solutions like swaps for less expensive items rather than repairs.
What are the most common complaints about Cotopaxi?
The most frequent complaints involve warranty enforcement (regional exclusions, difficulty obtaining coverage), customer service responsiveness (one customer reported a month-long delay when a package went missing), and durability concerns (jackets tearing from minor impact despite marketing emphasizing quality). Shoppers also report feeling that customer service is unhelpful or dismissive when issues arise.
How reliable is Cotopaxi's shipping?
According to reviews, some customers have experienced packages that do not arrive as expected. When contacting the company about missing shipments, customers report the company was slow to respond or uncooperative, and one reviewer claims the company presented what appeared to be a forged signature as proof of delivery.
Is the product quality good if customer service is poor?
Reviews are mixed on this point. One customer noted their backpack held up well over time; however, other customers experienced durability problems such as jackets tearing from minor contact or seams splitting within three months of purchase, contradicting Cotopaxi's marketing around durability.
Would shoppers recommend Cotopaxi?
Based on the review distribution, the vast majority of shoppers (71 percent of reviews were one-star ratings) do not appear to recommend Cotopaxi. Most reviews emphasize dissatisfaction with warranty policies, customer service, and product durability relative to marketing claims.
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