Radisson Rewards Reviews

As a VIP member who travels frequently for work, I've had nothing but problems with this program. The hotels consistently refuse upgrades, send housekeeping to interrupt you every 30 minutes instead of honoring late checkout requests, and their special rates are no better than what you find on third-party booking sites. Eight weeks back I changed my email and got locked out of my account. Since then I've reached out to customer service 15 to 20 times by phone and email, and even visited a hotel in person where I'm a regular guest. Not a single person has actually helped me fix it. All I get are copy-paste apology emails asking for information I've already given them multiple times. This isn't a real rewards program at all. It's designed to look like it rewards loyalty while actually just padding the pockets of call center staff who are trained to ask questions without solving anything.

What a terrible place to stay. I had to give this location a 1-star rating because it really deserves it. I stayed at a property in a small Virginia town and was disappointed at every turn. This chain is supposed to be quality, but the management at this particular location is not maintaining standards. Everything felt neglected and dirty. The manager clearly doesn't prioritize cleanliness or care about what guests experience. There's so much room for improvement here.

We visited two different Radisson Blu properties across Scotland and Northern England for a total of 8 nights but weren't members of the loyalty program at the time. The hotel staff assured us on checkout that we'd earned points, but when we checked back later, we found they'd entered my spouse's email in the name field and used an incorrect email address to set up the account. I spent hours trying to reach the help desk, got promised two return calls that never materialized, and never got the email they said they would send. Eventually I just gave up on the whole thing. It's ridiculous that the hotel was able to create an account with wrong details, but their support team claims they can't simply update the information to what's correct. It's unfortunate because we were hoping to find a reliable hotel chain where we could book multiple stays throughout the UK as our kids settle into different universities. The hassle of trying to set up their loyalty rewards program has made us decide to go with a different chain instead.

We stayed at two different Radisson Blu locations for a combined 8 nights and were told at checkout that we'd earned points, but we weren't members yet. Turns out the hotel put my spouse's email address in the name field and then used an incorrect email for the account itself. I spent two hours on the phone with the help desk, waited for two promised callbacks that never happened, and never received the email they said they'd send. At that point I gave up trying. The hotel was able to create an account with wrong information, but apparently the support team can't fix something that simple. We were really hoping to find a chain we could stick with for regular UK stays as our kids attend different universities, but Radisson's made it impossible for us to join their program. We'll be looking elsewhere.

I'm truly disappointed with how Radisson Hotels fails to treat their most dedicated customers with any kind of real professionalism or genuine care. Even at their top loyalty tier, I've been met with cold indifference and total neglect. Concerns go unanswered, suggestions are ignored, and the way they manage points absolutely feels like a scam. It's really sad to watch a company ignore the loyalty of people who keep coming back. When I look at the hotels themselves, things are just as bad. Rooms aren't being kept clean, the people working there don't seem to care, and the breakfast offerings are embarrassingly poor in both flavor and presentation. It's obvious the company only cares about taking your money and then washing their hands of you. Radisson Hotels should be embarrassed by their poor upkeep and how disrespectfully they treat paying customers. I'm urging other travelers to think twice before booking with this chain until they decide to make real improvements.

I'm really let down by how Radisson Hotels treats their customers, especially regarding their lack of real support and attention to loyalty. Even though I've maintained their highest tier status, I've only encountered apathy and abandonment. My questions go unanswered, my feedback gets ignored, and the way they handle points honestly feels like a rip-off. It's sad to see a company treat the people who stick with them so poorly. Beyond the rewards problems, the actual hotel stays have been disappointing too. Rooms were filthy, staff seemed uncaring, and breakfast was surprisingly awful in both quality and presentation. Once you hand them your credit card, it's clear they're done caring about making your stay pleasant. Radisson Hotels needs to own up to their declining standards and show some respect to paying guests. I'd strongly recommend others look elsewhere until this company gets their act together.

I recently stayed for 3 nights at a Radisson Blu location and signed up for the rewards program on my final day. When I asked why those three nights weren't credited, they told me it's because I wasn't enrolled when I checked in. I then spent another night in Amsterdam, made sure to provide my member number at check-in, and that stay wasn't credited either. When I followed up by email asking what happened, they just said I had zero points. I've deleted the app and won't be staying with this chain anymore.

Absolutely wonderful experience from start to finish. Tyra, working as a waitress, greeted us for breakfast and was attentive and helpful with every request we made. We've visited this restaurant multiple times before with my spouse, but this visit stood out because of how special Tyra made it feel. Her service was lovely and genuine. We're already looking forward to our next visit and hope she'll be there to serve us again.

What an incredible experience we had. Tyra, one of the waitstaff, was absolutely wonderful when she helped us with breakfast and went above and beyond to make sure we had everything we needed throughout the entire meal. My wife and I have eaten at this restaurant before, but having Tyra serve us made it feel truly special. We're definitely planning to come back soon and hope we get to experience her excellent service again.

Had a really great stay at the Radisson Blu by the Manchester Airport. Two staff members stood out: Tyra and Dileep both made us feel genuinely welcomed. Tyra took excellent care of us during our meal service and the food itself was fantastic. Dileep prepared a wonderful cup of coffee for us. The whole experience was so positive that we're already planning our next visit.