Glue Store Australia Reviews

I'd give zero stars if I could. Bought a shirt online and it arrived with the security tag still on it. There's no store near me so returning for a refund and repurchasing was my only choice. When I tried to buy it again the site kept saying they couldn't ship to my area. When I asked why, they said the item wasn't available, so I waited for my Australia Post notification that they'd gotten my return and tried again throughout the day. The website shows two in stock but they won't send it to me. They're sketchy. I think they listed it at the wrong price and don't want to honor it. Don't buy from them.

They refused to refund because their delivery driver stepped on the box. Completely unhelpful about the whole situation.

My order never got fulfilled. The chat function and email are both completely useless. I kept telling the chatbot it wasn't helping until it finally asked if I wanted to talk to a real person. When I did, instead of giving me actual info about my order, they just said it was unfulfilled and that they'd processed a refund. I'm not ordering from them again, and I'm really hoping that refund actually comes through.

Their customer service is absolutely terrible. There's no phone line to call, just some terrible chat feature where whoever's on the other end promises to check with the warehouse about your missing order and then vanishes. Here's what happened: I ordered shoes on the 9th. By the 16th, I messaged chat and was told they'd follow up, they didn't. On the 18th I tried again with the same story. On the 19th they sent me screenshots from a tracking site showing 'waiting to be picked up' with an arrival date that had already passed. By the 20th I asked for a refund. On the 23rd they said they'd check again, and when I asked them to just cancel it and refund me, radio silence. On the 24th I asked again, still nothing. The tracking still says waiting to be picked up with an ETA from almost a week ago. Still unresolved.

Bought shoes that I thought were men's size based on what the website showed, but after I paid it turned out they were women's. I sent an email to their customer service address on the site and never heard back. Then when I got the package, I followed their return instructions and submitted through their online returns system, and again nothing. It's shocking how bad the communication is from a major retailer. I felt ripped off, and what should have been a simple return has turned into a nightmare. This is unacceptable.

Ordered two pairs of sneakers in November and only got one. No refund came through. My bank confirmed three times they never received any refund, but the person from the store just kept saying they processed it and told me to call my bank. Now they're ignoring all my emails where I've attached messages from Westpac proving nothing came through. So they basically took 165 dollars for stock they never had and kept my money.

Don't order online from them. They won't take responsibility if they send your items to the wrong address. I tried warning them they had the address wrong on my order but they kept insisting it was correct. They have no accountability and told me to call the courier myself instead of helping. They won't answer emails and their chat is pointless.

What a terrible experience. I ordered online and then waited almost 3 weeks for delivery. When I finally contacted them, I was told they must have had a glitch and they sent a refund. What kind of excuse is that for a company to use? I wish I'd looked at the reviews first before wasting all that time on them.

This place shouldn't even be in business. I bought shoes and after waiting the 3 business days they told me to wait, I heard absolutely nothing. When I reached out myself, they said it hadn't been processed and refused to give me a refund. Those shoes were urgent for my son's birthday and the whole situation was a disaster.

Ordered some shoes as a Christmas present for my mom. Two weeks went by with no shipping notification or any updates whatsoever. Then I got an email saying 'update to your order' and got excited. Nope, it just said the item was out of stock but here's a 20 dollar coupon you can only use on full price stuff excluding Nike and other big brands. Now I have no gift for my mother and can't find anything else since everything's out of stock right before Christmas. Their support seems completely robotic with no actual help. Definitely don't shop here.