Greats sells casual sneakers and leather shoes positioned as quality footwear. This page aggregates customer reviews and ratings from shoppers who have purchased from Greats, offering insight into product quality, shipping reliability, and customer service experiences.
Greats Reviews
1.4
16 reviews
What Shoppers Say About Greats
Created with AI, based on recent reviews
Greats is rated 1.4 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaints center on unresponsive customer support, significant shipping delays, and refund processing failures. Shoppers report waiting weeks or months for orders, being charged immediately while items remain out of stock, and struggling to get refunds or responses from the company. One reviewer also noted that the sneakers have poor moisture-absorbing lining that causes discomfort.
The few positive experiences come from shoppers who caught sales or found the quality acceptable for discounted prices. However, these limited endorsements are heavily outweighed by complaints about operational and customer service failures. At full price, shoppers indicate they do not feel the shoes represent good value, and the company's handling of orders and customer inquiries appears to be a systemic problem rather than isolated incidents.
Customer Reviews (16)
Sorted by: Most recentAnna S.Jan 7, 2026
Grabbed two pairs of sneakers when they were on sale. Honestly the quality matches what I paid for them during the discount, nothing special about it.
Nathan F.Jan 24, 2025
I had a really frustrating situation with GREATS Brand and want to talk about it. The biggest problem is that their customer support just ignores you. I've reached out about my order multiple times and gotten zero responses back. It's awful to be treated like that as someone paying for their product. On top of that, my order took forever to actually ship out. After I finally got a tracking number, the status hasn't changed in three days and nothing's been scanned. My package might be lost or stuck somewhere. They used USPS which is notorious for slow delivery and packages that go missing. It seems crazy to ship an expensive order through a service with that kind of track record. No matter how many times I've tried to get help, they won't answer. The whole thing has been really disappointing and stressful.
Sarah M.Oct 31, 2024
Bought some sneakers on 9/10/24 and paid the full price including rush shipping. Nobody told me they were out of stock. Then I get an email saying they're available to buy online yet I still haven't gotten mine. After tons of back and forth emails asking for a refund, I'm now at the end of October with no shoes and no money back. Watch out.
Brian T.Jun 26, 2024
Got told my shoes would arrive by June 5th but they didn't. When I called to check on them, customer service blamed it on being popular and said they were out of stock. They took my payment right away though. They promised shipment by month's end, but when I followed up on the 26th without getting any updates, they said processing wouldn't even start until the 30th and couldn't guarantee anything. Seems like a sketchy way to run a business. Heads up to shoppers.
Monica D.Jun 24, 2024
Your refund won't get processed. I tried returning items for a replacement and the order hit the warehouse on May 22nd but I'm still waiting on the refund. Be smart about this if you're thinking of ordering.
Alex C.Apr 12, 2024
The white leather sneakers look nice enough. The catch is they've got this plastic-type lining inside that doesn't absorb moisture at all. It feels like walking around with a plastic bag wrapped around your feet and socks. My feet end up soaking wet every single time I wear them. Just want to give you a heads up.
Michelle T.Mar 12, 2024
They've cancelled my order twice now even though I used Apple Pay and they flagged it for fraud protection. They just didn't want me using promo codes to get a discount.
Jennifer B.Dec 26, 2023
I really liked this brand and still do respect their shoes, but their business practices are questionable at best and executed poorly. There was this warehouse sale they were advertising with discounts up to 75 percent off. I waited for it to start and checked their site to find that everything had doubled in price overnight. I cleared my browser history and had someone else check on their own device and the same price jump was there for everyone. It doesn't make sense. I asked their support team if they could honor the previous day's price and got rejected. I can't support a company that I know is doing something this shady and misleading. It's disappointing because I thought I'd found a truly great brand. The name really is fitting.
Lauren K.Dec 18, 2023
They sold me something they didn't have in stock and never bothered telling me. I waited weeks thinking it would arrive in time for Christmas, but it never showed up. Had to contact customer service like 10 times just to get my money back. Their support team is terrible.
Greats Review FAQ
What is Greats' average rating on RetailCoupons.com?
Greats is rated 1.4 out of 5 based on 16 customer reviews. The rating distribution is heavily skewed toward one-star reviews, with 88 percent of shoppers giving one star.
What are shoppers' main complaints about Greats?
The most frequent complaints involve unresponsive customer support, extended shipping delays (ranging from weeks to months beyond promised dates), and refunds that fail to process after returns. Several shoppers report being charged immediately while items were out of stock, with no communication about delays. One reviewer also noted that the sneakers have plastic-type interior lining that does not absorb moisture, causing wet feet during wear.
Are there any positive aspects shoppers mention?
A small minority of shoppers noted that the sneakers look acceptable and that quality can match the price paid during sales. However, these reviewers emphasize that the shoes offer nothing special and are only worth purchasing at a discount, not at full retail price.
Do shoppers recommend buying from Greats?
Based on the review data, shoppers do not appear to recommend Greats. The overwhelming number of one-star ratings, combined with repeated complaints about customer service failures and shipping problems, suggests most customers would advise others to purchase elsewhere.
What should I know before ordering from Greats?
Reviewers warn that you should be aware of potential long delays in receiving orders (even beyond stated shipping timeframes), difficulty obtaining refunds if returns are necessary, and challenges reaching customer support. One shopper also recommended avoiding the white leather sneakers due to their poor moisture-absorbing lining. Multiple reviewers suggest being cautious and considering other retailers before placing an order.