Hurley is a surf and action sports apparel brand offering wetsuits, swimwear, flip-flops, and related gear. This page aggregates customer ratings and reviews from shoppers who have purchased directly from Hurley.com, helping potential buyers understand the actual shopping experience at the retailer.
Hurley Reviews
2.0
24 reviews
What Shoppers Say About Hurley
Created with AI, based on recent reviews
Hurley.com receives overwhelmingly negative feedback, with shoppers reporting serious fulfillment and customer service issues. The most frequent complaints involve orders that fail to arrive on time or at all, unresponsive customer support that does not reply to emails or provide order updates, and missed delivery windows that render products (such as seasonal wetsuits) unusable. A smaller portion of reviewers report defective products, including flip-flops with broken straps and soles that deteriorated within a week of normal wear.
A minority of shoppers (25 percent) rate Hurley positively, though their specific praise is not detailed in available reviews. The stark divide in ratings and the preponderance of logistics and service complaints suggest shoppers may be satisfied with product quality when orders arrive successfully, but the purchasing experience itself presents significant obstacles to a positive transaction.
Customer Reviews (24)
Sorted by: Most recentLucas E.Dec 9, 2022
I was hunting for a swimming shirt that didn't look or feel like your typical swimmers. Got the Hurley rash guard in that light color along with matching shorts. Material is really well-made, super comfortable, and the seams are perfect with nice breathability. Sprang for expedited shipping and received it in just two days, which was perfect. Only downside is that shirt design only shows up in one pattern. If they offered more color and pattern options I'd definitely stock up. Attention company, seriously consider expanding the patterns on this one!
Marcus B.Dec 9, 2022
Was looking for a swimming shirt that didn't look or feel like typical swim gear. Grabbed the Hurley rash guard in that light color along with matching shorts. The material quality is really nice, feels great on, and the stitching is solid with good airflow. I paid extra for fast delivery and got it within two days which was awesome. My only wish is they made that shirt in more colors and patterns. Seriously, if you're reading this company, please add more options because I'd buy them in a heartbeat!
Jason V.Sep 22, 2022
Their online shopping experience is awful. Been waiting a month for my purchase to come through with no real idea when or if it'll actually arrive. Meanwhile they slashed prices on stuff I already bought but won't adjust what I paid. And I still don't even have the items! Seems weird they don't have online reviews showing anywhere.
Steven L.Jul 26, 2022
Stay away from buying straight from their website! They push optional coverage on items for extra cash when the loss is already factored into how much they're charging. And get this, it's per item not per order so if you don't buy it on everything, you're out of luck. On top of that they use a shipping company and you cover those fees too. If your package doesn't show and you didn't pay for their coverage, they tell you to call the shipper yourself. Good luck fighting that battle!
Robert H.Jul 23, 2022
Would give zero stars if I could. This was seriously the worst shopping experience I've had online. Placed my order almost four weeks ago and still nothing has shown up. Customer service responses were pretty rough too. Just find somewhere else to shop.
Rachel W.May 24, 2022
Their customer service is really bad. I got a new jacket but there was a used mask stuffed in the pocket, which was gross. When I complained they made me pay to ship it back. Don't bother with this brand or their shipping partner.
Tony M.Apr 24, 2022
Don't spend money with these people! Bought a sweatshirt to give as a gift and it never came. Tracked it and saw it took forever to reach my area, then got handed off to the delivery service. Called the delivery company repeatedly but they couldn't find it anywhere. Then I heard it got sent back. They confirmed getting it back but completely ignored every message I sent asking them to either reship it or refund my money. Total silence. This company shouldn't be allowed to operate. Get Hurley stuff from actual retail stores instead of dealing with them.
Sarah M.Jul 17, 2021
Basically sums it up in one word - terrible. Got a two-piece swimsuit and they only shipped the bottoms. Then they said the top was out of stock and canceled that part of the order. When I tried to send back the bottoms since I didn't want them alone, they hit me with a $10 return fee. So I'm out the money for a complete swimsuit plus ten bucks. I'm really frustrated with how many companies operate without any real honesty, proper communication, or actual customer support. Skip this place.
Angela T.Jun 3, 2021
Not much to say. I bought a 30 and got sent a 28 instead. Had to pay my own shipping to send it back.
Hurley Review FAQ
What is Hurley's average rating and how many reviews are included?
Hurley is rated 2.0 out of 5 by 24 shoppers on RetailCoupons.com. The ratings are heavily concentrated at the extremes, with 71 percent one-star reviews and 25 percent five-star reviews.
What do shoppers complain about most?
The dominant complaints center on shipping delays and non-delivery. Multiple reviewers report orders that either never arrived or arrived weeks past the promised delivery date. A close second is unresponsive customer support, with shoppers noting that emails go unanswered and support staff do not provide meaningful order updates or assistance. A smaller number of customers report receiving defective products that fail prematurely.
Are there any positive aspects shoppers mention?
While 25 percent of reviewers give five-star ratings, the available review excerpts do not provide specific details about what these satisfied customers appreciate. This suggests product quality may be acceptable when orders arrive successfully, but logistics and service issues overshadow the experience for most buyers.
Do shoppers recommend Hurley?
The one-star reviewers explicitly state they will not order from Hurley again and do not recommend the brand. Several use phrases like 'worst experience with any brand' and 'won't be buying from them ever again.' No five-star reviewers provided text recommendations in the available excerpts.
How should I interpret these ratings?
The extreme split between one and five-star reviews suggests two distinct customer experiences. If your order arrives on time and the product is undamaged, you may be satisfied. However, the high rate of fulfillment and support complaints indicates substantial risk of delays, non-delivery, or unresponsive service. Shopping at Hurley.com appears to carry above-average risk compared to other retailers.
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