Hurley is a surf and action sports apparel brand offering wetsuits, swimwear, flip-flops, and related gear. This page aggregates customer ratings and reviews from shoppers who have purchased directly from Hurley.com, helping potential buyers understand the actual shopping experience at the retailer.
Hurley Reviews
2.0
24 reviews
What Shoppers Say About Hurley
Created with AI, based on recent reviews
Hurley.com receives overwhelmingly negative feedback, with shoppers reporting serious fulfillment and customer service issues. The most frequent complaints involve orders that fail to arrive on time or at all, unresponsive customer support that does not reply to emails or provide order updates, and missed delivery windows that render products (such as seasonal wetsuits) unusable. A smaller portion of reviewers report defective products, including flip-flops with broken straps and soles that deteriorated within a week of normal wear.
A minority of shoppers (25 percent) rate Hurley positively, though their specific praise is not detailed in available reviews. The stark divide in ratings and the preponderance of logistics and service complaints suggest shoppers may be satisfied with product quality when orders arrive successfully, but the purchasing experience itself presents significant obstacles to a positive transaction.
Customer Reviews (24)
Sorted by: Most recentVanessa P.May 19, 2021
My new board shorts are fantastic! They look even better in person than in the photos. Definitely shopping with them again!
Michael G.Sep 11, 2020
Won't be shopping with them again. They used to take better care of customers but those days are gone. Ordered early September and was told it'd arrive before my trip on the 14th. Wrong, they pushed it to the 15th instead. Now the box will just sit outside for weeks because I won't be home. Total waste of my cash and time. Would've been smarter going with a different brand, they got my stuff to me in five days with no shipping cost!
Kyle J.Jan 23, 2019
Amazing service from start to finish! Would definitely recommend picking up items here whether you shop online or visit in person!
Hurley Review FAQ
What is Hurley's average rating and how many reviews are included?
Hurley is rated 2.0 out of 5 by 24 shoppers on RetailCoupons.com. The ratings are heavily concentrated at the extremes, with 71 percent one-star reviews and 25 percent five-star reviews.
What do shoppers complain about most?
The dominant complaints center on shipping delays and non-delivery. Multiple reviewers report orders that either never arrived or arrived weeks past the promised delivery date. A close second is unresponsive customer support, with shoppers noting that emails go unanswered and support staff do not provide meaningful order updates or assistance. A smaller number of customers report receiving defective products that fail prematurely.
Are there any positive aspects shoppers mention?
While 25 percent of reviewers give five-star ratings, the available review excerpts do not provide specific details about what these satisfied customers appreciate. This suggests product quality may be acceptable when orders arrive successfully, but logistics and service issues overshadow the experience for most buyers.
Do shoppers recommend Hurley?
The one-star reviewers explicitly state they will not order from Hurley again and do not recommend the brand. Several use phrases like 'worst experience with any brand' and 'won't be buying from them ever again.' No five-star reviewers provided text recommendations in the available excerpts.
How should I interpret these ratings?
The extreme split between one and five-star reviews suggests two distinct customer experiences. If your order arrives on time and the product is undamaged, you may be satisfied. However, the high rate of fulfillment and support complaints indicates substantial risk of delays, non-delivery, or unresponsive service. Shopping at Hurley.com appears to carry above-average risk compared to other retailers.
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