Naturalizer sells women's shoes including boots, sandals, pumps, and other footwear styles. This page aggregates customer reviews and ratings for Naturalizer to help you understand what shoppers experience when ordering from the company, including feedback on product quality, sizing, shipping, and customer service.
Naturalizer Reviews
1.2
21 reviews
What Shoppers Say About Naturalizer
Created with AI, based on recent reviews
Naturalizer is rated 1.2 out of 5 by 21 shoppers, with the vast majority of reviews expressing significant dissatisfaction. Common complaints center on poor customer service responsiveness, with multiple shoppers reporting unanswered inquiries about returns, refunds, or order issues. Additional grievances include sizing inaccuracies (shoes arriving in wrong sizes), product quality concerns (misleading descriptions regarding materials, poor construction, fit issues causing blisters), and restrictive return policies that deny refunds even for defective items. Shoppers also report confusing website information regarding delivery times and difficulty navigating the site.
A small number of shoppers report positive experiences, citing early delivery and overall satisfaction with their purchases. However, these favorable reviews are vastly outnumbered by negative feedback. The overwhelmingly negative sentiment reflects deep concerns about product quality, accuracy of descriptions, sizing consistency, and customer service reliability that potential buyers should consider carefully.
Customer Reviews (21)
Sorted by: Most recentAshley N.Nov 21, 2017
Not ordering again. I put my order in on November 12. Got the shipping label details on November 14. When November 21 rolled around, the tracking still hadn't budged. The store basically ghosted me. They're also removing questions people post on social media so nobody can see how they actually handle complaints. I'm returning this order regardless of what shape it's in because their service stinks and they won't be honest about problems.
Naturalizer Review FAQ
How is Naturalizer's rating calculated?
Naturalizer is rated 1.2 out of 5 stars based on 21 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all individual star ratings shoppers provide when they review their purchases.
What do shoppers praise about Naturalizer?
The small number of positive reviews mention timely or early delivery of orders and overall satisfaction with purchases. One reviewer noted ordering boots over 200 dollars and receiving them earlier than the promised delivery window.
What are the main complaints about Naturalizer?
The most frequent complaints involve unresponsive customer service, with multiple shoppers reporting that their inquiries about returns or refunds went unanswered for extended periods. Shoppers also report significant sizing issues (shoes arriving in incorrect sizes), misleading product descriptions (such as claiming genuine leather when material is synthetic), poor shoe fit and construction, and difficulty obtaining refunds or returns even when products are defective or misrepresented.
Do shoppers recommend ordering from Naturalizer?
Based on the review data, the overwhelming majority of shoppers do not recommend Naturalizer. With 95 percent of reviews rating the company one star out of five, concerns about customer service, product quality, and return policies significantly outweigh the handful of positive experiences.
How can I submit a review of Naturalizer?
Shoppers who have purchased from Naturalizer can write a review on RetailCoupons.com by visiting the store page, clicking the review submission option, and sharing details about their experience including product quality, shipping time, customer service interactions, and overall satisfaction. Please base your review on your actual purchase experience.
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