Overtown's sells marine, boating, and outdoor recreation equipment and apparel. This page shows what RetailCoupons.com shoppers think of the store based on their ratings and reviews, helping you decide whether to shop there.
Overton’s Reviews
1.0
23 reviews
What Shoppers Say About Overton’s
Created with AI, based on recent reviews
Overtown's has received uniformly negative feedback from shoppers, with every review rating the store at one star. Customers report serious issues with product authenticity and quality, including expired safety equipment sold without disclosure, counterfeit items, and defective merchandise. The return process emerges as a major pain point, with shoppers citing long delays in receiving refunds (sometimes spanning months), high return shipping costs charged to customers, slow shipping label generation, and inflexible policies that deny returns based on strict time windows regardless of product defects.
Customer service interactions have also drawn criticism for being unhelpful and dismissive. Shoppers describe unhelpful representatives, runarounds when calling about refund status, and poor communication regarding order status and modifications. Shipping problems compound customer frustration, with orders arriving late or with items shipped in wrong packages, contributing to an overall picture of operational dysfunction and customer dissatisfaction.
Customer Reviews (23)
Sorted by: Most recentTravis H.Jul 31, 2020
Got burned when I bought an O'Brian wakeboard that was supposedly in stock. After ordering it, I never got a shipping date. I had to call three times just to reach someone, and even after holding for half an hour, all they could tell me was they don't have shipping info from the manufacturer yet but it's coming from a facility out west.
Patricia G.Jul 22, 2020
This place is terrible, and honestly one star is too generous. Ordered boat fenders on May 20th and by late July still nothing. I've called dozens of times and always get put on hold for forty-five minutes or more, just to hear the same excuses about it shipping soon. Funny how pressing 1 to place an order gets answered instantly, but calling for help takes forever. After one call I was finally told the fenders are backordered. I asked to cancel and was told someone else had to do that, then got transferred and put on hold for an hour. This is insane.
Antonio L.Jul 9, 2020
Needed a bimini top in a rush but this company took over a week just to email me saying my color wasn't available. Then I picked a different color and had to wait another week for them to even ship it. These guys clearly don't care about getting things done, and their support team is useless. Still waiting on my refund too.
Overton’s Review FAQ
What is Overtown's overall rating?
Overtown's is rated 1.0 out of 5 by 23 shoppers on RetailCoupons.com. All current reviews reflect one-star ratings.
What are the most common complaints about Overtown's?
The most frequent issues center on returns and refunds. Shoppers report extended delays in receiving refund checks (some waiting three months or longer), expensive return shipping costs, and slow processing of return shipping labels. Additionally, multiple customers have experienced product authenticity and quality problems, including expired safety equipment, counterfeit merchandise, and defective items.
Do shoppers have concerns about customer service?
Yes. Reviewers describe unhelpful customer service interactions, including representatives who provide inconsistent information about orders, seem unable to track refund status, and refuse to make accommodations. One shopper reported being unable to add items to an order due to inflexible policies, and another described a dismissive response when asking for help with a defective product outside a 90-day window.
Are there shipping problems reported?
Several shoppers mention shipping delays and fulfillment errors. One customer received another person's package before receiving their own correct order, resulting in late arrival for a holiday purchase. Others report orders arriving after promised dates despite calling for expedited delivery.
Would shoppers recommend Overtown's?
Based on the available reviews, shoppers would not recommend Overtown's. Multiple reviewers explicitly state they will not shop there again, and all current reviews are one-star ratings. Customers advise others to carefully inspect products upon receipt and to be cautious about purchasing from this store.
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